Application Support Engineer
Company: Chroma Systems Solutions, Inc.
Location: Lake Forest
Posted on: August 2, 2022
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Job Description:
JOB OVERVIEW
JOB TITLE: Application Support EngineerDEPARTMENT: Service
SupportREPORTS TO: Application Support ManagerEMPLOYEE TYPE: Full
TimeLOCATION: 19772 Pauling, Foothill Ranch, CA 92610
GENERAL JOB DESCRIPTIONChroma Systems Solutions, Inc. is a leading
designer and manufacturer of power testing instruments and systems
including programmable AC Power Source and DC Power Supplies, AC
loads and DC Electronic Loads, Digital Power Meters and Automated
Testing Systems for applications in LED Lighting, Led Drivers,
Aerospace, Defense, Military, Automotive, Medical, Battery, Solar,
Marine, and Regulatory Testing.
The Chroma Systems Solutions, Inc. Customer Support Team is
currently seeking an Applications Engineer responsible for Hardware
and Software Support on Chroma's instruments and Automated Test
Systems (ATE). This position requires working closely with Chroma's
product lines across a variety of power supply markets and emerging
technologies including but not limited to Solar, Electric Vehicles,
Battery and LED.
ESSENTIAL DUTIES & RESPONSIBILITIES--- Software development as
required--- Validation based on hardware configuration--- Resolve
customer issues assigned to them via customer requests for
technical assistance --- Software Quality Validation (Installation,
Operation, and Functionality)--- Resolve customer issues with
LabVIEW drivers and communications --- Resolve customer issues with
Chroma software applications (PowerPro, BatteryPro, Capitvate, and
Soft Panel, etc)--- Interface with operations, service, and
engineering teams and customers to address instrument operation and
test application issues--- Conduct product Hardware and Software
training at customer facilities or online--- Provide on-site
installation, troubleshooting, and repairing of ATE power
measurement systems and instruments at customer locations ---
Ability to perform overnight travel domestically and/or
internationally up to 25%--- Develop documentation: Knowledge Base
Articles, FAQs, and technical articles--- Strong teamwork and
communication skills required
QUALIFICATIONS--- BSEE or BSCS with minimum of 2 years of
experience in a technical environment--- Certified LabVIEW
Associate Developer (CLAD) --- Experience with programing
languages: Visual C #, Python, C ++, Visual Basic--- Experience
with troubleshooting advanced Windows Operation Systems Issues ---
Software Quality Testing and Debugging --- Working knowledge of
automated test equipment (ATE) and systems with experience in ATE
software programming --- Experience using AC/DC power sources,
electronic loads, Hipot testers, power meters, and general lab test
equipment such as DMMs, oscilloscopes, etc. --- Experience using
and troubleshooting communication protocols such as GPIB (IEEE
488.2), RS-232, RS-485, 12C, and CAN Bus--- Excellent written and
verbal communication and interpersonal skills--- Knowledge of SCPI
commands and remote control of programmable instruments
SUPERVISORY RESPONSIBLITIESThis is a non-supervisory position.
PHYSICAL DEMANDSGeneral office skills and dexterity are required.
Must be able to lift 30 pounds.
Keywords: Chroma Systems Solutions, Inc., Lake Forest , Application Support Engineer, Engineering , Lake Forest, California
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