Product Support Associate Engineer (Refrigeration)
Company: Advantest America
Location: Lake Forest
Posted on: May 26, 2023
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Job Description:
Product Support Technician / Associate Engineer
(Refrigeration)
ATS has an exciting line of massively parallel test systems that
support the semiconductor industry around the world is looking for
a Product Support Technician / Associate engineer. The ideal
candidate would serve as the resident product specialist within the
Product Support organization to assure technical resolution of
equipment field issues, as well as technical resource for internal
and external customers.
We are looking for energetic individuals with good analytical and
communication skills that seek an opportunity to grow their career.
Willingness to travel overseas is a must.
Responsibilities:
Applies established standards, processes, procedures to provide
support services for ATS' line of Test Systems.
HVAC systems and chillers installations, operations and
troubleshooting including and not limited to hands on experience in
the operation and maintenance of air and water source central plant
and rooftop equipment, including but not limited to, chillers,
compressors, cooling towers, VFDs, pumps, fans, water treatment and
all other HVAC support equipment as applicable.
Regularly monitor field performance activity and develop analytics
commensurate with business needs.
Able to troubleshoot and define diagnostic parameters to
programmatically determine root cause.
Travel to customer locations to perform technical functions
including repair. troubleshooting and system installation, as
required. Author incident reports as needed commensurate with
technical repairs.
Develop end user documentation in support of application of
products.
Develop and provide technical training to internal staff members
including on-site field service engineers.
Write and execute test plans for system level component
diagnostics.
Effectively incorporate field data from customers into
prioritization of work.
Manage project assignments with a focus on delivering high caliber
results in a timely fashion.
Maintain an understanding of high priority engineering projects; be
prepared to contribute as needed to priority projects.
Perform other duties as assigned.
Keywords: Advantest America, Lake Forest , Product Support Associate Engineer (Refrigeration), Engineering , Lake Forest, California
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