Program Manager - Business Operations

Company: CTI Education Group
Location: Lake Forest
Posted on: April 10, 2021

Job Description:

Connect to a Career That Makes a Difference Job Description - Program Manager - Business Operations (21300226) Job Description Program Manager - Business Operations - ( 21300226 ) Description Position Summary The Program Manager - Business Operations has several responsibilities including PMO Lead, New Product Implementation Lead, Process Improvement Team Lead, Alliance Partnerships, and International accounts oversight. This position will manage programs of projects with a focus on strategic alignment, optimizing value creation, cross-functional resource optimization, and project synergies. It is accountable for executing the PMO program and portfolio strategies, prioritizing projects, and ensuring project execution in alignment with strategic objectives. A successful candidate will form strong partnerships with department leadership to elevate and optimize strategic project results, develop strong working teams, and bring complex projects to successful completion, primarily focusing on quality, cost, synergies, and schedule.

• Plan, forecast, and manage portfolio of projects through the project lifecycle including those with the highest level of complexity, risk, and strategic impact
• Manage program and project plan integration with a focus on company strategy, cross-project, and cross-functional impacts
• Set program and project management governance and standards in collaboration with department leadership and monitor performance across project teams to support a consistent approach
• Develop and maintain project portfolio management tool to support consistency across projects and provide analytics for reporting and improvement
• Use judgment in flexible application of various project methodologies to best fit specific project needs; recommend innovative ways to solve problems
• Drive project engagements as a technical, facilitative, and analytical expert; consult with project teams, coach project management personnel, and implement data-driven improvements across PMO projects
• Manage activities to ensure successful project results through clear ownership and roles, inclusion of change management elements throughout project plans and across programs, and concluding with strong business handoff process
• Identify project risks early, with specific focus on higher level and cross-project dependencies; develop mitigation strategies, and elevate to project and company leadership as appropriate
• Create transparency through proactive reporting and program/portfolio tracking to meet cost, quality, and time constraints, as well as optimize strategic goal achievement; develop and report standard program status update materials for key stakeholders including Leadership Council and Board of Directors
• Analyze project portfolio for strategic goal achievement, prioritization, resource optimization, connections across projects, and change management themes
• Measure project portfolio success and enable data-driven decision making through identification, implementation, and ongoing measurement of KPIs
• Coordinate with Innovation, Continuous Improvement, and other Project Management leadership on continuous and annual standard process of collecting project proposals, evaluating and prioritizing, socializing for approval, ensuring alignment with budget and forecast processes, and assigning resources
• Field Trainer and/or Mentor Experience Preferred
• All other duties as assigned Knowledge, Skills & Qualifications
  • Prior experience driving technology solutions is preferred
  • Experience with Agile development and project management techniques
  • Demonstrated experience leveraging existing and new technologies to support new processes and ways of working
  • Skilled in SFDC and/or Professional Services Automation (PSA) applications, work scheduling and project management applications, meeting management and quality management
  • Ability to lead by example, define roles/responsibilities, motivate, and set strategy
  • Extensive knowledge of Microsoft Office applications Education and Experience
    • Minimum ten years of related experience, including leading large-scale cross-functional medical device and process improvement projects
    • Bachelor's degree from an accredited university in an analytical field (i.e. Business, Communications, Marketing, Engineering, Science, IT) required
    • MBA Required
    • Project Management certification required
    • Agile certification and/or experience highly preferred
    • Medical Device Implementation Process Improvement experience required
    • Experience with risk management and change management processes
    • Other accreditations such as Lean Six Sigma are valued Minimum Qualifications
      • Must be at least 18 years of age Travel Requirements
        • Typically requires travel 30% of the time Physical Requirements and Work Environment
          • This is largely a sedentary role.
          • This job operates in a professional office environment and routinely uses standard office equipment. ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: CTI Education Group, Lake Forest , Program Manager - Business Operations, Executive , Lake Forest, California