Housekeeping Manager
Company: Sonesta International Hotels
Location: Lake Forest
Posted on: May 14, 2022
|
|
Job Description:
DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta
Service in all interactions with guests and clients.-- - Manage
according to the Sonesta G.U.E.S.T. standards and instill a passion
for customer service in all associates of the hotel.-- - Create
processes and procedures to ensure the hotel is properly supplied
with all guest amenities, are meeting guest expectations, and the
hotel is properly maintained and clean.Ensure all staff is properly
trained and have the supplies and equipment needed to effectively
carry out their job functions.The Housekeeping Manager is
responsible for leading the delivery of clean rooms for occupancy
that meet the brand's time, product and placement standards.--
-Partner with the Operations Manager to monitor performance and
make recommendations for disciplinary and other human
resources-related actions.Partner with the Operations Manager to
recruit, develop, and manage the Housekeeping staff.Inspect all
assigned suites and public areas to ensure furnishings, guest
suites, equipment, linens, and public areas are clean and in good
repair to meet guest and owner expectations.-- - Advise employees
of deficiencies and instruct on corrective action.-- - Provide
adequate retraining as needed.Routinely perform all housekeeping
duties necessary including making beds, and vacuuming and cleaning
guest suites to ensure guest satisfaction and owner
expectations.Partner with the Maintenance Manager to operate the
proper use and cleaning of all commercial laundry equipment and
management of the laundry operation of the hotel.Partner with the
Operations Manager to inventory and maintain par levels for linen
and supplies.Maintain procedures for security of lost and found
items.Promote teamwork and quality service through daily
communication and coordination with other shifts and departmental
management.Enforce hotel standards, policies, and procedures are in
place within the housekeeping department.Act as "Manager on duty"--
- as required.Ensure compliance with federal, state and local laws
regarding health, and safety services.Perform other duties as
assigned QUALIFICATIONS AND REQUIREMENTS:High School Diploma or
equivalent plus five years housekeeping experience including a
minimum of one year of supervisory training/experience.Previous
background from the extended stay industry preferred.Ability to
speak, read, and write fluent English; other languages
beneficial.Reading and writing abilities are required in order to
communicate effectively with guests and co-workers, complete
written documented tasks, order supplies, receive instructions and
read equipment manuals and safety information.Mathematical skills,
including basic math, budgeting, profit/loss concepts, percentages,
and variances.Problem solving, reasoning, motivating,
organizational and training abilities.Ability to prioritize and
organize work assignments.Experience with Microsoft Office
preferred.Frequently standing up, bending, climbing, kneeling, and
moving about the facility.Will be required to regularly use
commercial cleaning chemicals.Carrying, lifting or pulling items
weighing up to 50 pounds.Frequently standing up and moving about
the facility.Frequently handling objects and equipment to maintain
the facility.Frequently bending, stooping, kneeling, climbing, and
crawling.Will be required to work mornings, evening, weekends, and
holidays.Sonesta recognizes that benefits play a vital role in
helping ensure the health and financial security of employees and
their families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.We are an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
Keywords: Sonesta International Hotels, Lake Forest , Housekeeping Manager, Executive , Lake Forest, California
Click
here to apply!
|