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Implementation Manager

Company: Trustmark Insurance
Location: Lake Forest
Posted on: May 14, 2022

Job Description:

SUMMARY OF OVERALL PURPOSE

KEY ACCOUNTABILITIES

* Develops and manages case implementation project plans for each new and re-enrolled case. Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure all necessary steps are completed in a timely and accurate fashion.
* Conducts product and technology platform enrollment training for key agencies, brokers, and producers. Participates in VIP and Finalist Meetings.
* Demonstrates a solid knowledge of Trustmark's products, services and technology platforms. Displays a base understanding of interdependencies/relationships with other internal partners.
* Establishes self to producers, clients and enrollment partners as Trustmark's single point of contact for all case set-up and enrollment activities.

EDUCATION and EXPERIENCE

Minimum Requirements

Preferred

* Minimum of three year's insurance industry knowledge and/or experience in operations or account management.
* Four year degree or equivalent.
* Ability to travel up to 40% within assigned territory.
* Strong project management skills.
* Presenting and training experience.
* Possesses excellent interpersonal and communications skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavouring to fully understand customer needs.
* Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight.
* Voluntary/ Worksite marketplace experience preferred.
* Active life and health license preferred or the ability to complete/obtain within first year of employment with company support required.

Please note this position will be entirely virtual until our return to office (April 2022), at which time our associates will be working in a hybrid capacity of 2/3 days in the office and 2/3 days remotely.

Keywords: Trustmark Insurance, Lake Forest , Implementation Manager, Executive , Lake Forest, California

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