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IT Manager

Company: Eagle Community Credit Union
Location: Lake Forest
Posted on: May 16, 2022

Job Description:

Job DescriptionSUMMARY: Overall responsibility for maintaining the computer networks, servers, operating and processing systems, and communication links. Manage the staff and resources dedicated to supporting office automation, PCs and end-user equipment, network and systems security, and database administration."To embody the Credit Union's core values of Professionalism, Integrity, and Engagement."JOB SCOPE AND RESPONSIBILITIES:

  • Supervises the day-to-day activities of the IT Department's 24-hour environment. Manages staff responsible for installing, supporting, and managing the Credit Union's hardware, software, and network components. Coordinates and responds to support requests from the company's ticketing system. Ensure SLAs are met on projects and tickets. Ensure weekend and after-hours coverage is maintained and serves the needs of the business.
  • Oversees installation and maintenance of LAN/WAN/WLAN systems Credit Union-wide. Responsible for purchasing, installing, troubleshooting, and maintaining LAN/WAN/WLAN systems. Analyzes, troubleshoots, and solves issues with network infrastructure including, but not limited to, network monitoring techniques and tools that support unattended operations and daily network-related alerts and activities. Tests network performance and provide network performance statistics and reports; develops strategies for maintaining the network infrastructure.
  • Develop and manage plans for implementation of new products – coordinating process with the project leader. Provide well-defined plans including procedures, documentation, deadlines, and accountability.
  • Serve as tier two technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software, and connectivity to network or telecommunications systems.
  • Leads and provides technical support for the credit union's Disaster Recovery Testing of critical systems and infrastructure.
  • Assist in the development of short- and long-term technology objectives, plans, and priorities necessary to satisfy the operational needs of ECCU. Identify technology solutions or improvements that will increase availability and resiliency while maintaining cost-effectiveness.
  • Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Perform other duties as assigned.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education/Experience: Five years of previous experience with the specific types of business systems, hardware, and networking services utilized by the credit union. Need a technical background, as well as business acumen and people management skills.Three to five years related work. Prefer previous credit union experience.Language Ability: Must have strong interpersonal and communication abilities. A strong customer service orientation is a must because information technology managers often serve as the final escalation point for high-visibility troubleshooting.Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to assess any given situation and bring to a successful resolution.Computer Skills: MS Word and Excel proficient, Outlook, and PowerPoint. Strong knowledge of Symitar Core system and other Jack Henry & Associates products including, Synergy, Episys, Enterprise Workforce, and Xperience.Certificates and Licenses: No certifications are neededSupervisory Responsibilities: This job has supervisory responsibilities.WORK ENVIRONMENT AND PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Work is mainly performed at a desk in a typical office environment that is generally clean and has limited exposure to conditions like dust, fumes, odors, noises, etc. Physical demands include occasional lifting ormoving of objects weighing up to twenty pounds, walking, bending, stooping, squatting, stair climbing, and sitting for prolonged periods of time. Have unlimited ability to use of hands to handle objects, write, type, etc. Incumbents must also see well enough to read standard text, speak well enough in person and/or on the telephone to express or exchange ideas, hear well enough to receive and/or respond to information verbally and have the manual dexterity to operate a keyboard and/or calculator. Travel may be required to and from branches and other various locations.

Keywords: Eagle Community Credit Union, Lake Forest , IT Manager, Executive , Lake Forest, California

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