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Sales Manager - Consumer Direct

Company: loanDepot
Location: Lake Forest
Posted on: September 21, 2022

Job Description:

Position Summary:A Production Manager is responsible for optimizing daily pipeline and employee performance. Provides oversight on pipeline to ensure quality, production, and excellent customer service levels. Ensures the performance of all duties in accordance with the companys policies and procedures, following all U.S. state and federal laws and regulations, wherein the company operates.Responsibilities: Responsible for mentoring and developing a staff of Licensed Lending Officers to ensure all company metrics are being met; monitors and manages professional behavior and performance Responsible for hiring and termination decisions, addressing complaints, and resolving problems Ability to diffuse customer escalations and always provides quality service to our borrowers. Strong understanding of mortgage rules, regulations, and guidelines. Relationship builder with all Operations staff including Processing, Underwriting, Closing, Title and Call Center. Responsible for the compliance with company and regulatory policies and procedures of all sales employees under his or her supervision, Ensures the management of the professionalism and quality of customer service and teamwork demonstrated by assigned employees. Participates in assigned production meetings & provides team production reports regularly.Requirements: Minimum of three (3) + years of Consumer Direct sales management experience. MUST have a team or following of 5+ licensed lending officers. ACTIVE NMLS loan originator license required, holding 10+ state licenses. Knowledge of and adherence to, state and federal regulations and laws. Proven ability to hire and train a strong sales teams in a licensed, regulated environment. Ability to drive results and achieve metrics based goals. Attention to detail; strong ability to prioritize with a keen sense of urgency. Excellent customer service, interpersonal and communication skills in accordance to loanDepots Company Culture Bachelors Degree preferred, but not mandatory with proven mortgage experience.The Perks: Competitive compensation package-- hourly rate plus uncapped commissions. Bonus bridge possible, based on proven production. Marketing machinewe are an industry leader on providing quality leads to our Lending Officers. Competitive pricingwe fight for every deal to support our clients. Sub 30 day turn timeswe understand we must close quickly. Excellent benefits package including multiple health, dental & vision options.About loanDepot:loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#LI-TFPM17PI190827880

Keywords: loanDepot, Lake Forest , Sales Manager - Consumer Direct, Executive , Lake Forest, California

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