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Customer Experience Project Manager

Company: Rangam Consultants Inc.
Location: Lake Forest
Posted on: November 23, 2022

Job Description:

  • Title: Customer Experience Project ManagerCustomer Experience Project Manager II (non-IT)

    Hybrid Schedule: M-F, 8 hr./day. Occasional OT, 2 days remote, 3 days onsite

    This Project Manager position manages digital projects including websites, emails, banner ads and apps

    KNOWLEDGE / SKILLS:
    • Experience managing a variety of digital projects.
    • Experience with HTML development and constraints
    • Maintain knowledge of AbbVie guidelines including, but not limited to, corporate branding, promotional material development, PromoMats submission, material review process and corporate compliance.
    • Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals and reviews, production and archiving.
    • Demonstrate critical creative thinking and problem-solving skills.
    • Demonstrate clear and concise written and verbal communication skills.
    • Demonstrate the ability to prioritize and multi-task to maximize productivity and manage workload.
    • Possess ability to work in a high-volume, rapidly paced environment.PROJECT/PROCESS MANAGEMENT:
      • Prepare or review project documentation, such as functional requirements, to ensure digital submissions are prepared correctly.
      • Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
      • Assist with providing estimates and timelines.
      • Assist with billing and ensure billing is completed on schedule.
      • -Track time on a daily basis.QUALIFICATIONS:
        • 7+ years' experience
        • Excellent communications skills: verbal, presentation, written
        • High energy, positive, organized individual who is comfortable in a high-visibility role
        • Ability to manage high volume project scope in a fast-paced creative environment
        • Great collaborator with ability to focus on both the big picture and small details

Keywords: Rangam Consultants Inc., Lake Forest , Customer Experience Project Manager, Executive , Lake Forest, California

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