Director, Customer Success Operations
Company: Trustmark Companies
Location: Lake Forest
Posted on: January 20, 2023
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Job Description:
Trustmark's mission is to improve wellbeing - for everyone. It
is a mission grounded in a belief in equality and born from our
caring culture. It is a culture we can only realize by building
trust. Trust established by ensuring associates feel respected,
valued and heard. At Trustmark, you'll work collaboratively to
transform lives and help people, communities and businesses thrive.
Flourish in a culture of diversity and inclusion where
appreciation, mutual respect and trust are constants, not just for
our customers but for ourselves. At Trustmark, we have a commitment
to welcoming people, no matter their background, identity or
experience, to a workplace where they feel safe being their whole,
authentic selves. A workplace made up of diverse, empowered
individuals that allows ideas to thrive and enables us to bring the
best to our colleagues, clients and communities.
Trustmark is currently seeking aDirector, Customer Success
Operations, to join the team.
Overview:
Has the overall accountability for the implementation lifecycle and
service experience for new and reenrolling clients in assigned
territory. Has direct management and accountability for Customer
Success Managers, Implementation Managers, Implementation
Coordinators within their assigned region and will be responsible
for the strategic direction, oversight and standardization of
implementation and service efforts in his or her assigned
territory.
Strategically aligns with internal and external partners to ensure
appropriate timelines, best practices and SLAs are followed. Will
serve as the main escalation point for implementation and service
issues within the assigned region. Also be expected to perform as a
subject matter expert for the Customer Success team and will be
expected to grow and develop his or her associates to be seen as
trusted experts and the single source of contact for clients,
brokers and external enrollment partners during the implementation
and post-implementation service experience process.
Job Responsibilities:
Team Leadership
Cross Functional Project Management & Leadership
Other duties/projects as needed/assigned
Qualifications:
Preferred:
Come join Trustmark! Join a team that will not only utilize your
current skills but will enhance them as well. Trustmark benefits
include health/dental/vision, life insurance, FSA and HSA, 401(k)
plan, Employee Assistant Program, Back-up Care for Children, Adults
and Eldersand many health and wellness initiatives.We also offer a
Wellness program that enables employees to participate in health
initiatives to reduce their insurance premiums.
For the second consecutive year we were selected as a Top Workplace
by the Chicago Tribune.The award is based exclusively on Trustmark
associate responses to an anonymous survey. The survey measured 15
key drivers of engaged cultures that are critical to the success of
an organization.
If you are a Colorado resident and this role is a field-based or
remote role, you may be eligible to receive additional information
about the compensation and benefits for this role, which we will
provide upon request.
All qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, sex,
sexual orientation, sexual identity, age, veteran or
disability.
Keywords: Trustmark Companies, Lake Forest , Director, Customer Success Operations, Executive , Lake Forest, California
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