Senior Director of Operations
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Senior Director, Operations
GenAI.
Key Responsibilities
Ensure profitability of multiple programs/accounts by meeting
client-specified service levels and business objectives
Maintain effective client relations and translate client
requirements into actionable plans
Monitor performance metrics and implement process improvements for
operational efficiency
Required Qualifications
Bachelor's degree in Business Administration, Operations
Management, or related field; Master's degree preferred
10+ years of progressive experience in Operations roles
Minimum of 2 years as a BPO Ops director managing a team of
1000+
Experience with performance metrics and reporting strategies
Proven project management and organizational skills
Keywords: VirtualVocations, Lake Forest , Senior Director of Operations, Executive , Vista, California
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