Patient Care Coordinator
Company: World Class Health
Location: San Diego
Posted on: March 26, 2026
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Job Description:
Job Description Location: SF/Bay Area Hybrid- Must be able to be
in office in SF 6 days/mo Department: Operations Reports To: SVP of
Operations Compensation: ~$90-100k equity and bonus tied to key
deliverables About Us: We are a global Center of Excellence network
helping self-insured employers save up to 50% on surgical and
specialty care. By partnering with a hand-selected U.S. and
international provider network, we deliver superior outcomes,
predictably lower costs, and an elevated patient journey through
rigorous quality standards, upfront bundled pricing, and
clinician-led navigation. The Role The Patient Care Coordinator
plays a critical role in the patient's surgical journey. This
individual will educate prospective patients, guide them through
the enrollment process, coordinate with the clinical team, and
ensure a positive patient experience from first touch through the
hand off to the clinical team. The ideal candidate is tech savvy,
personable, organized, super engaging, and deeply committed to
using technology to improve patient access to quality care. Key
Responsibilities Engagement and Care Coordination Maintain a
caseload of patients during onboarding, eligibility, and medical
record collection process Manage inbound and outbound calls,
proactively engaging eligible patients to enroll in their World
Class Health surgical benefit Educate patients on program
eligibility, benefits, and enrollment steps in a clear and
proactive manner Assist patients in completing enrollment forms,
collecting required documentation, and navigating digital systems
or portals as needed Work closely with nurses, operations, and
administrative staff to ensure seamless patient handoffs. Share
insights from patient interactions to help inform operational
improvements. Coordinate appointments, scheduling, and
communication between patients, nurses, and providers. Provide
high-touch support with empathy, ensuring patients feel informed
and cared for throughout their journey. Track and resolve patient
issues, escalating when needed to clinical or operational
leadership. Leverage the latest technology and platforms to find
gaps in care and work in collaboration with the ops team to
implement new systems or improve current ones! Qualifications 2
years of experience in start up healthcare sales, patient services,
or care coordination. Mandatory prior startup experience — proven
ability to thrive in fast-paced, ambiguous environments with
limited existing structure. Outgoing personality, sales mindset,
ability to connect with patients seamlessly Extensive experience
using Gsuite, Salesforce and other relevant platforms Tech-forward
and AI-energized — you’re genuinely excited by emerging technology
and driven to be at the leading edge of what’s next. Must be able
to be in office in SF 6 days/mo Preferred LVN or RN with clinical
experience in remote patient care Prior experience working for a
Center of Excellence program Understanding of the surgical process
for ortho, cardiac, bariatric, spine, and cancer procedures
Bilingual Spanish or Hindi
Keywords: World Class Health, Lake Forest , Patient Care Coordinator, Healthcare , San Diego, California
