Mortgage Customer Service Team Lead
Company: loanDepot
Location: Lake Forest
Posted on: January 11, 2021
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Job Description:
loanDepot, America's lender, matches borrowers through
technology and high-touch customer care with the credit they need
to fuel their lives. We take the responsibility of being the second
largest non-bank lender seriously. loanDepot's long term commitment
begins at origination continuing with long term support through our
in house servicing teams. Our loanDepot servicing division puts our
customers first, promotes teamwork & provides our employees with
the fuel needed to succeed in their careers. Come join us!loanDepot
We are America's Lender. Position Summary: Responsible for leading
a team of collection and customer service representatives handling
inbound and outbound calls. Manages and monitors workflow for
assigned personnel and sets expectations and deadlines to ensure
monthly production goals are met. Conducts monthly side ? by ?
sides, reviews and prepares monthly reports, and handles both
internal and external escalated situations. Provides superior
customer service to customers, as well as internal staff.
Responsibilities:
Keywords: loanDepot, Lake Forest , Mortgage Customer Service Team Lead, Hospitality & Tourism , Lake Forest, California
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