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Housekeeping Supervisor

Company: Hilton Garden Inn Irvine Spectrum
Location: Lake Forest
Posted on: May 15, 2022

Job Description:

Job DescriptionJob SummaryA Housekeeping Supervisor is responsible for leading, training, and supervising Room, Laundry, and Public Area Attendants in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Housekeeping Supervisor, you would be responsible for leading, training, and supervising team members within the Housekeeping Department and inspecting rooms or other assigned areas within the hotel to ensure proper cleanliness standards. Specifically, you would be responsible for performing the following tasks, including but not limited to:

  • Lead, train, and supervise Room, Laundry, and Public Area Attendants on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
  • Assign boards to Housekeepers for cleaning and inspecting rooms
  • Verify and report status and discrepancies of rooms
  • Assist Department Manager in general administrative duties, such as monitoring department Time & Attendance, preparing and posting work schedules, running payroll reports, performing monthly inventory, etc.
  • Assist in monitoring the lost and found program
  • Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
  • When necessary, perform Room Attendant, Laundry, and/or Public Area Attendant duties, including but not limited to cleaning rooms, stocking carts, laundering and folding linen
  • Assist in performance evaluations and corrective actions, as needed
  • Respond to special guest requests in a timely, friendly, and efficient mannerDesired qualifications:
    • The ability to remain professional, courteous, customer-focused in a fast-paced environment
    • Excellent communication skills, both written and verbal
    • Experience using Microsoft Office Suite, specifically Word and Excel
    • Solid work history that includes previous experience as a Housekeeping Supervisor or InspectorWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership results from our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
      • Hospitality - We're passionate about delivering exceptional guest experiences.
      • Integrity - We do the right thing all the time.
      • Leadership - We're leaders in our industry and our communities.
      • Teamwork - We're team players in everything we do.
      • Ownership - We're the owners of our actions and decisions.
      • Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
        • Quality
        • Productivity
        • Dependability
        • Customer Focus
        • AdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value for nearly a century. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our outstanding Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

Keywords: Hilton Garden Inn Irvine Spectrum, Lake Forest , Housekeeping Supervisor, Hospitality & Tourism , Lake Forest, California

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