Telecommunications Analyst - Wireless

Company: Apria Healthcare
Location: Lake Forest
Posted on: February 22, 2021

Job Description:

Job SummaryWith over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at . JOB SUMMARY The Telecom Analyst resolves mobility issues for Apria employees (Executives, Corporate, Management, Sales and Logistics) on mobile iPhones and iPad/tablets via service desk tickets. This position works with wireless vendors and collaborates services for international travelers, drivers and general employees. Managing procurement of mobile devices and accessories for employees daily. Managing mobile devices through a mobile management system, which enrolls, enforces compliance and manages applications required for all Apria mobile employees. Telecom Analysts will assist users in setting up, enrolling, setting up email, resetting passcode and work incident/request task tickets. Enforce security policies and procedures on all mobile devices. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze and resolve a wide range of technical and business issues in support of all mobile/wireless telecommunications.
• Interact with vendors to facilitate equipment purchases, changes and repairs.
• Interact with local and long-distance phone companies.
• Telecom billing
• Assistance with creating documentation for end-user processes
• Work with vendors for advanced technical support, ordering equipment and managing wireless service updates and changes.
• Optimize environment from monthly service bills. Reach out to branches and users to locate devices offline for more than 2 weeks, reassign devices to new hires and for new orders.
• Update Apria billing system and assign costs to various cost centers for service billing.
• Monthly reconciliation of services for international travel, zero usage, and users with high data overages.
• Performs other duties as required. SUPERVISORY RESPONSIBILITIES
  • N/A Minimum Required QualificationsMINIMUM REQUIRED QUALIFICATIONS Education and/or Experience
    • Four-year college degree or equivalent experience required.
    • 3 - 6 years of related experience in a corporate environment is required. Certificates, Licenses, Registrations or Professional Designations
      • N/A SKILLS, KNOWLEDGE AND ABILITIES
        • Broad knowledge of mobile devices including iOS, and mobile management systems.
        • Familiarity with current communication practices and tariffs.
        • Ability to work well with all levels of the organization.
        • Project Management experience is a plus.
        • Ability to create mobile images with Apple Configurator for iOS
        • Ability to manage mobile devices with an Administrative console such as Citrix Xen Mobile
        • Ability to troubleshoot iOS mobile device issues and enrollments. Computer Skills Telecom Analyst must be proficient in;
          • iOS, MAC OS and Apple Configurator.
          • Windows 7/10 (newer)
          • Office 2016/O365 (Excel, Word, Powerpoint and Skype)
          • SharePoint
          • Citrix XenMobile, Airwatch, Jamf, Mobile Iron or other Mobile Device Management platforms
          • ShareFile, Box or other cloud file share platforms
          • Understands troubleshooting apps for iOS.
          • Experience with a service desk ticketing system such as ServiceNow or Remedy. Language Skills
            • English (reading, writing, verbal). Mathematical Skills
              • Basic mathematics. Other Skills
                • Customer service skills.
                • Effective communication. PREFERRED QUALIFICATIONS (only include Preferred Qualifications if needed) Education and/or Experience
                  • Associate Degree in Information Technology and/or 3+ years of experience working with mobile devices, mobile device management systems and wireless communication. Certificates, Licenses, Registrations or Professional Designations
                    • Certificates or licenses in Mobility highly desirable PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Join the Apria team for a rewarding opportunity in healthcare! Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k). Apria Healthcare is committed to hiring veterans and military spouses. Benefits Comprehensive benefits package offered for eligible employees:
                      • Competitive salary
                      • Medical, Dental and Vision
                      • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
                      • Life, AD&D and Disability Insurance
                      • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
                      • 401K Savings Plan (available immediately)
                      • Educational Assistance
                      • Employee Referral Reward Program
                      • Employee Discount Programs
                      • Company Paid Employee Assistance Plan (available immediately)
                      • We recognize our veterans by offering a company paid day off for Veterans Day
                      • Career Advancement/ Development Opportunities Compensation
                        • Compensation is commensurate with experience
                        • Annual compensation is based on a 40 hour week EEO StatementAs an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet. - provided by Dice

Keywords: Apria Healthcare, Lake Forest , Telecommunications Analyst - Wireless, IT / Software / Systems , Lake Forest, California