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IT Business Relationship Manager

Company: Abbott Laboratories
Location: Lake Forest
Posted on: August 3, 2022

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
The person hired in this role will be an established professional in this type of IT Business Relationship Manager. This role will focus in our Division in IT and work with our internal and external partnerships. The ideal candidate will demonstrate the following characteristics in past support roles:

  • Excellent understanding of the business processes, and strategy from a local and global perspective.
  • Is able to Influence and partner within the various business groups to understand business strategy.
  • Interacts on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis to groups as needed.
  • Understand and implement business needs into user and functional requirements.
  • Collaborate with Corporate IT and external vendors in the delivery of IT solutions per budget, timeline and service levels.
  • Review IT Statements of Work to ensure they clearly articulate the business need and elevate concern if estimates don't align with the work effort required to deliver the solution.
  • Supports cross divisional business initiatives and explores IT synergies and efficiencies.
  • Manages IT budgets, project capital/RCE expenditures and ROI. Continually looks for opportunities for cost reductions and cost avoidance.
  • Responsible for all aspects of people leadership and capacity planning.
  • Establishes staffing/resource plans determining appropriate mix of sourcing opportunities. Responsible for overall organizational effectiveness and vendor management.
  • Manage issues, risks and decision making within effective time-frame and outcome.
  • Establish and maintain productive relationships across all levels within the Abbott IT organization and external suppliers.
  • Useful Technology Knowledge: (Digital/Mobility, Analytics combined with Visualization Tools, Advanced Analytics (AI/ML), IoT, Cloud Services (Using Multiple Partners), and familiar with multiple device software platforms.


    • Bachelor's Degree in Computer Science, Business Administration or another discipline relevant to the Healthcare industry. Or the equivalent of years of experience and education combined with HS diploma.
    • 10 or more years of IT experience in a similar area of expertise.


      • Successfully managed project portfolio with projects ranging from $1M-$10MM.
      • Knowledge and demonstration of understanding of the complete software life cycle including privacy and security aspects.
      • 2 or more years of experience with vendor management locally and globally.
      • Ability to collaborate with business leads, understand business strategy/processes, look for innovative solutions to drive business enhancements both for internal business users and external customers.
      • Work effectively with all levels of management up to and including Division Directors and VPs.
      • Commercial Division experience of at least 1 year or more.
      • Healthcare, Pharmaceutical or similar field experience is beneficial.

        At Abbott, you can have a good job that can grow into a great career. We offer:

        • Training and career development, with onboarding programs for new employees and tuition assistance

        • Financial security through competitive compensation, incentives and retirement plans

        • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
        • Paid time off

        • 401(k) retirement savings with a generous company match

        • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

          Learn more about our benefits that add real value to your life to help you live fully:
          Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
          Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Keywords: Abbott Laboratories, Lake Forest , IT Business Relationship Manager, IT / Software / Systems , Lake Forest, California

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