Junior Account Manager
Location: San Diego
Posted on: June 23, 2025
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Job Description:
Are you a tech-savvy problem solver with a passion for
delivering exceptional customer service? Do you have a knack for
troubleshooting and a love for all things telecommunications? If
so, we have the perfect opportunity for you! Join our team as an
Junior Account Manager and be at the forefront of helping our
customers navigate their way through the exciting world of
telecommunications. Junior Account Manager Responsibilities: Serve
as the primary point of contact for our customers, providing
top-notch support for their telecommunications products and
services. Diagnose and resolve customer inquiries and technical
issues through various channels Empower customers with knowledge by
educating them on product features, service packages, and
troubleshooting steps. Collaborate with cross-functional teams to
escalate and resolve complex customer issues, ensuring prompt and
satisfactory resolutions. Keep up-to-date on the latest trends and
advancements in telecommunications technology, enabling you to
provide cutting-edge support to our customers. Document customer
interactions and solutions accurately in our CRM system to maintain
comprehensive records and facilitate knowledge sharing. Identify
opportunities to improve customer satisfaction and contribute to
the development of support materials, FAQs, and self-help
resources. Act as a customer advocate by providing feedback and
insights to internal teams for product and service
enhancements.
Keywords: , Lake Forest , Junior Account Manager, IT / Software / Systems , San Diego, California
