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VP, eCommerce

Company: Apria Healthcare
Location: Lake Forest
Posted on: September 12, 2020

Job Description:

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The VP, eCommerce position is responsible to develop and deploy the eCommerce growth strategy including the operating model, infrastructure / systems, human resources, products, and sales channels to meet or exceed the company’s revenue growth goals. The VP eCommerce will have responsibility for the P&L of the eCommerce business unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Achieve aggressive financial measurements, ensuring the eCommerce business grows to become a key, profitable business line for Apria.

Establish ApriaDirect and / or other branding entities as the leader in providing value, products, and services to improve the life of our patients in the home.

Conduct financial feasibility studies for new business opportunities, provide oversight for and coordinate with other relevant organizations within Apria to implement the products/services to be offered on Apria’s eCommerce platform.

Develop high growth business strategies and products for the Apria eCommerce portfolio and collaborate with Apria’s corporate product and marketing teams to identify adjacent eCommerce strategies that support core patient needs.

Collaborate with corporate marketing to ensure brand and value proposition alignment

Monitor the competitive landscape of eCommerce companies, products, and services to sure Apria’s offering, products and positioning are effective

Ensure an optimal patient experience and journey throughout the eCommerce experience

Create agile, strategic alignment and scalable infrastructure capabilities to ensure Apria is capable of scaling the business in a regulatory and financially compliant manner.

Develop omni-market initiatives, assessing new markets, and analyzing business opportunities.

Collaborate with Procurement and other organizations to grow product portfolio and pursue manufacturer channel development opportunities.

Work with senior management on developing market strategies and tactics in developing a strategic marketing plan for new products and services and deepening existing Apria patient relationships.

Lead all facets related to product and sales support including collaboration with the field and customer service on patient upselling / cross selling opportunities.

Define human resources required to execute the strategy and recruit high caliber employees Develop and engage the team of eCommerce professionals, ensuring optimal performance.

Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position manages a team and is responsible for the performance management, hiring, coaching, and development of employees within the department. The leader is expected to create a highly engaged team by fostering the right culture.

Minimum Required Qualifications MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

Education or experience equivalent to a four-year college degree in business or finance is required. MBA preferred.

At least five years related experience is required in the following areas: growing and managing an eCommerce business; strategic and tactical planning; product / business development; and strategic marketing.

Strong knowledge of healthcare market dynamics.

Proven track record of positive revenue and profit growth.

Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

Authentic Leader: You create a sense of purpose and align your team and others across the organization to the vision. You are authentic and lead by example.

Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.

Action and Results-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision. You can be counted on to achieve results and do so in a way that is healthy and sustainable for the business and your employees.

Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Strong Business Acumen: You know how business works and possess the experience and ability to pull it all together to drive results. You are a strong marketer who can translate market opportunities into strategy while understanding clinical, legal, and regulatory compliance requirements that must be met.

Entrepreneurial Spirit: You possess an entrepreneurial mindset that you use to generate new thinking and ideas but know how to navigate a larger organization to get things down.

Computer Skills

Advance skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

Mathematical Skills

College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data, including financial results.

PREFERRED QUALIFICATIONS (only include Preferred Qualifications if needed)

Education and/or Experience

An MBA or related advanced degree is preferred.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Join the Apria team for a rewarding opportunity in healthcare! Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k).

Apria Healthcare is committed to hiring veterans and military spouses.

EEO Statement As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet.

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Notice: Apria Healthcare has become aware of fraudulent activity where individuals who have no connection with Apria are posting fictitious positions and requesting to conduct interviews via instant or chat messages in online groups (i.e. Google Chat). Apria Healthcare does not conduct interviews via instant chat or online groups. Apria Healthcare representatives also only send email from addresses with the "@apria.com" corporate domain name. Apria does not ask candidates for payment of any kind as part of the hiring or onboarding process. It is also not a good idea to provide sensitive personal information, such as a social security number, over the phone or by email, to anyone. If you are concerned about a fraudulent job posting for Apria Healthcare, please contact us by sending an email to HRConnect@apria.com and your state attorney general's office.

Keywords: Apria Healthcare, Lake Forest , VP, eCommerce, Other , Lake Forest, California

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