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Opening General Manager

Company: SpringHill Suites Marriott
Location: Lake Forest
Posted on: September 16, 2020

Job Description:

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson offers many benefits including health, vision, dental, 401(k) and profit sharing! Tharaldson has 60 hotels nationwide and will be doubling in size in the next 3 years, providing huge potential for all successful managers!

SUMMARY

The General Manger manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors.

QUALIFICATIONS

To perform this job successfully, a General Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates

Delegates authority and assigns responsibility to all employees; supervises work activities of all employees • Ensures staff received proper training for each position, including safety training and standard operating procedures

Allocates funds, authorizes expenditures and assists Area Director in budget planning

Monitors cost controls on a regular basis

Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions

Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance

Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction

Handles and resolves employee issues

Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines

Adheres to all franchise and company procedures and regulations as well as standard operating procedures

Ensures bank deposits are made daily, including weekends and holidays

Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner

Audits daily reports and processes monthly paperwork • Orders supplies and equipment as needed and in accordance to company procedures

Available 24/7 with reliable transportation

All other duties as assigned.

COMPETENCY

To perform the job successfully, the General Manager should demonstrate the following competencies

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics

Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance

Interpersonal – Maintains confidentiality

Oral Communication –Responds well to questions; Demonstrates group presentations skills

Team Work – Contributes to building a positive team spirit

Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Delegation – Delegates work assignments; Provides recognition for results

Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment

Organizational Support – Follows policies and procedures including, but not limited to, dress code policies

Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability – Commits to long hours of work when necessary to reach goals

Initiative – Asks for and offers help when needed

Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas

Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process

Planning/Organizing – Prioritizes and plans work activities

Professionalism, - Treats others with respect and consideration regardless of their status or position.

Quality – Looks for ways to improve and promote quality

Quantity – Strives to increase productivity

Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION/EXPERIENCE

Bachelor’s degree from four-year college or university; or one to two years related experience and training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems involving several concrete variables in standardized situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Word processing software; spreadsheet software and Internet software.

CERTIFICATES AND LICENSES

Valid Driver’s License required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste and smell. The noise level in the work environment is usually moderate.

The employee must regularly lift an/and or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since his first hotel acquisition in 1982, Gary Tharaldson has owned over 350 hotel properties throughout the United States. He has been instrumental in developing prototype properties for the likes of Marriott and Hilton, and has received numerous Developer of the Year awards from the same highly respected franchise companies.

Tharaldson Hospitality Management LLC, operates a portfolio of business class hotels under franchise license agreements with Intercontinental Hotels Group, Marriott International and Hilton. Our goal is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance of our hotels through the constant pursuit of superior levels of quality, efficiency and service.

Our people are our strength and we believe in allowing individuals at all levels the freedom to be creative, solve problems and implement their decisions. THM, formed in January 2011, currently provides management services for 60 hotels 15 states, with several more opening in 2020.

– Company Mission Statement –

Tharaldson Hospitality Management’s mission is to operate the most profitable hotels in the world by hiring the brightest people and providing them with the tools and know-how to produce industry-leading bottom lines. We will constantly pursue this mission while never sacrificing the satisfaction of our guests or employees.

Are you legally authorized to work in the US? *

Do you hold a valid driver’s license and reliable transportation? *

Highest level of education *

Are you available to work evenings, weekends and holidays as needed? *

How many years of management experience do you have? *

How many years of hotel management experience do you have? * 1 - 2 3 - 4 5 years None

Which hotel brands do you have experience with? * Marriott Hilton IHG Hyatt Other No Hotel Brand Experience

Do you live within 30 minutes from the hotel or willing to relocate near the hotel? *

Have you previously worked for or currently work for Tharaldson Hospitality Management? *

What are your salary expectations? *

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

I was referred to this position by a current employee

Keywords: SpringHill Suites Marriott, Lake Forest , Opening General Manager, Other , Lake Forest, California

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