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MERS & Lien Release Supervisor

Company: loanDepot
Location: Lake Forest
Posted on: October 13, 2020

Job Description:

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. While there are many loan-touch career opportunities within loanDepot, we could not take care of our employees, nor our customers, without the amazing support of our corporate teams. From HR & Marketing to Finance & Compliance, #TeamloanDepot is always searching for the best talent out there. With over $100 billion in funded loans since inception, the evolution & enthusiasm is not slowing down anytime soon. Come join us!loanDepot - We are America's Lender.Position Summary:The MERS-Lien Release Supervisor is responsible for overseeing a team of representatives performing the MERS and eNote registration and transfers. In addition, the MERS-Lien Release Supervisor will also oversee the lien release process, including but not limited to vendor oversight, exception management and problem resolution. Administer policies and procedures for mortgage loan servicing, processing or operational functions to ensure compliance with various state, federal, investor and corporate requirements. Manage and monitor work flow for assigned personnel, sets expectations and deadlines to ensure monthly production goals are met. Provide superior service to our customer base as well as internal staff. Ensures the performance of all duties in accordance with the company's policies and procedures, all U .S. state and federal laws and regulations, wherein the company operates.Responsibilities:--- Knowledge of MERSCorp Guidelines, including an understanding of the MERS eRegistry process--- Understanding of lien release process, while ensuring satisfactions are processed within state regulated timeframes--- Manage a team, to include hiring and training , motivating, coaching, performance managing, and achieving monthly production goals--- Responsible for handling escalated issues and coordinate with appropriate internal and external resources to provide resolution--- Conduct monthly one on one sessions with staff; provide coaching and mentoring feedback for growth/development opportunities--- Facilitate team meetings and various conference calls. Generates correspondence and reports, provide support to department manager and carries out assigned duties and projects.--- Partner with other departments to develop strong cross -functional processes--- Ability to meet deadlines on time sensitive projects and present to management and serve as an exemplary example for team members--- Promote employee engagement through motivational techniques, run performance contests, and serve as an exemplary example for team members--- Performs other duties and projects as assigned.--- Responsible for approving and managing timecards. Assists in coaching and developing; delegates work to ensure optimal team performance; handles escalated issues with support from senior management.--- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.--- Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; values and builds a diverse workforce.--- Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.--- Performs the position safely, without endangering the health or safety of themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSH Act of 1970 that are applicable to employee's own actions and conduct. Requirements:

  • High School Degree or equivalent required and a minimum of three (3) to five (5) years' experience working in a similar field.
  • Experience in the Mortgage industry preferred.
  • Experience with Black Knights MPS Servicing System preferred.
  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
  • Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
  • Effective organizational and time management skills.
  • Exceptional verbal, written and interpersonal communication skills.
  • Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
  • Ability to organize and prioritize work schedules on a short -term and long-term basis.
  • Ability to provide consultation and expert advice to management.
  • Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non- standardized situations.
  • Ability to work with little to no supervision while performing dutiesThe Perks:
    • Competitive compensation reliant on ability & experience.
    • Excellent benefits package including multiple health, dental & vision options.
    • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.
    • 401K with robust company match.
    • 15+ PTO days in addition to 8 paid company holidays.
    • The opportunity to work for America's Lender under the vision of industry legend, Anthony Hsieh. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.PM17 PI124174531

Keywords: loanDepot, Lake Forest , MERS & Lien Release Supervisor, Other , Lake Forest, California

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