Borrower Advocate Representative - NMLS License Required
Company: loanDepot
Location: Lake Forest
Posted on: April 9, 2021
|
|
Job Description:
loanDepot, America's lender, matches borrowers through
technology and high-touch customer care with the credit they need
to fuel their lives. We take the responsibility of being the second
largest non-bank lender seriously. loanDepots long term commitment
begins at origination continuing with long term support through our
in house servicing teams. Our loanDepot servicing division puts our
customers first, promotes teamwork & provides our employees with
the fuel needed to succeed in their careers. Come join us!loanDepot
We are Americas Lender.Position Summary:Responsible for handling
inbound and outbound calls in a customer-facing role. Acts as the
single point of contact (SPOC) for borrowers in default or facing
imminent default assisting with Loss Mitigation alternatives. This
position requires excellent customer service and phone skills.
Responsible for understanding all GSE, HUD/VA/USDA guidelines for
retention and disposition options in order to effectively
communicate with customers and help resolve/prevent portfolio
delinquency. Nationwide Mortgage Licensing System (NMLS) and state
licensing are required for this role. Reviews and resolves in-depth
servicing issues, research, and escalations not limited to escrow,
payment discrepancies and loss mitigation. Ensures the performance
of all duties in accordance with the companys policies and
procedures, all U.S. state and federal laws and regulations,
wherein the company operates.Responsibilities:NMLS licensed
required.Acts as the SPOC and maintains relationship with borrower
until hardship and delinquency status is overcome from day
60+.Liaises between the customer and Loss Mitigation. Utilizes
strong phone and customer service skills along with general
understanding of Loss Mitigation in order to communicate with
customer.Manages a portfolio size of 150 loans + by meeting all
investor and company guidelines.Responsible for reviewing and
collecting missing documents on incomplete workout packages within
strict timelines.Works directly with delinquent borrowers to
resolve past due delinquency; negotiates reasonable payment
arrangements and/or extended repayment plans; collects on past due
loans.Discusses appropriate foreclosure alternative by providing
detailed requirements for package submissions and timeframe of the
review process.Performs other duties and projects as
assigned.Requirements:Demonstrates knowledge of, adherence to,
monitoring and responsibility for compliance with state and federal
regulations and laws as they pertain to this position.Demonstrates
strong understanding of government programs including FNMA, FHLMC
and FHA/VA/USDA.Demonstrates full understanding of all stages of
delinquency including collections, loss mitigation, bankruptcy,
FCL, and REO.Ability to communicate accurate information to
customers throughout all stages of delinquency.Strong collection
efforts.Ability to multi-task with strong problem-solving
skills.Ability to be persuasive and persistent when
necessary.Ability to responds to difficult customer
situations.Sense of urgency and strong attention to detail.Ability
to effectively operate in a fast-paced and growing
company.Intermediate skills in computer terminal and personal
computer operation; Microsoft Office applications including but not
limited to: Word, Excel, PowerPoint and Outlook.Intermediate math
skills; calculate interest and percentages; balance accounts; add,
subtract, multiply and divide in all units of measure, using whole
numbers, common fractions and decimals; locate routine mathematical
errors; compute rate, ratio and percent, including the drafting and
interpretation of bar graphs.Effective organizational and time
management skills.Exceptional verbal, written and interpersonal
communication skills.Ability to make decisions that have moderate
impact on the immediate work unit and cross functional
departments.Ability to organize and prioritize work schedules on a
short-term and long-term basis.Previous single point of contact
experience required.Experience in the Mortgage industry
required.Experience working in MSP preferred.Bilingual a plus.Loss
Mitigation experience preferred.High School Degree or equivalent
required.Bachelors Degree preferred, or minimum of two (2) + years
loan servicing experience required.The Perks:Competitive
compensation reliant on ability & experience.Excellent benefits
package including multiple health, dental & vision options.Company
paid life and AD&D Insurance, as well as additional voluntary
benefit possibilities.401K with robust company match.15+ PTO days
in addition to 8 paid company holidays.The opportunity to work for
Americas Lender under the vision of industry legend, Anthony
Hsieh.We are an equal opportunity employer and value diversity in
our company. We do not discriminate based on race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.PM17#LI- JCL PI133304567
Keywords: loanDepot, Lake Forest , Borrower Advocate Representative - NMLS License Required, Other , Lake Forest, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsMake up to $19/hour - Deliver with DoorDash - Start Delivering Today Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilitiesbigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: Rosemead Posted on: 04/13/2021 Now Hiring Babysitter Needed For 1 Child Description: We need a babysitter to Company: Care.com Location: San Gabriel Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash - Start Delivering Today Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: San Gabriel Posted on: 04/13/2021 Now Hiring Hands-on Care Needed For My Loved One Description: About who needs care: Company: Care.com Location: Rosemead Posted on: 04/13/2021 Premier Banker - Sports Arena Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...) Company: Wells Fargo Bank Location: Santee Posted on: 04/13/2021 Now Hiring Nanny Needed For 2 Children Description: Need someone to take 2 boys Company: Care.com Location: Yucaipa Posted on: 04/13/2021 Hair Stylist - Yucaipa Marketplace Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Yucaipa Posted on: 04/13/2021 Hair Stylist - Torrey Highlands Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Santee Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: Rosemead Posted on: 04/13/2021 Truck Driver CDL A - Home Daily- Hogan Description: Now Hiring CDL-A Drivers for Dedicated Runs Car HaulCar Haulers Quit guessing what your percentage pay is going to be Get paid hourly, make more, and earn a consistent income Hogan offers our Dedicated (more...) Company: Hogan Transportation Location: Santee Posted on: 04/13/2021 |