Customer Support Representative
Company: Aerotek
Location: Lake Forest
Posted on: April 10, 2021
|
|
Job Description:
Job Description:ESSENTIAL JOB DUTIES:- Monitor CRM Views for
newly assigned work orders.- Train on all account specific service
aspects as required for accounts within assigned service
territory.- Copy Case notes into Timeline of Work Order. Provide
detailed notes in "Work to be Performed" for field technician.-
Process and schedule new Work Orders using the company's order
processing system (CRM) staying within company goal of a 24 hour
response time.- Escalate service to Technical Services to create
service plan if required.- Prepare and Process Re-Quotes for
revisions, Service Orders and Work Orders.- Upload quotes in
customer portals or communicate through email for NTE increases or
revisions.- Process Sales orders, working in Navision system when
necessary.- Release product in Navision so that product ships to to
meet Service schedule.- Interface with Technical Services, Field
Services, ASP Technicians, General Contractors, Electricians and
Flooring vendors to complete Work Orders; Maintain good working
relationship with clear communication with each.- Update customer
of the Service status as required by account.- Review technician
submitted work order paperwork to confirm Service is completed or
if it requires a return trip.- Conduct daily meetings with assigned
Regional Managers to review previous day's work and book
unscheduled work orders; Create re-quotes as required for return
trips in CRM system.- Communicate and interact with Account
Managers to revise purchase orders and adjust NTE limits as
required- Update Customer card and System Monitor data in company's
ERP system for each device replaced- Pull data from, navigate and
research in Gatekeeper Systems' Monitoring Online- Follow up on
Work Orders to make sure they are on schedule- Process return
labels and RMA's for unused product- Process wheel warranty
services.- Process preventative maintenance services. - Manage Open
Invoices/Inversus to ensure communication transmitted from ASP,
process manually if not. - Verify ASP invoices for accuracy.-
Ensure professional, timely communication regarding customer
concerns with the ability to de-escalate and focus on completing
tasks as committed.- Respond to customer requests within 24 hour,
acknowledging receipt of request at a minimum if not having the
full service plan answers.- Close Work Orders and de-activate;
resolve Cases in Company's order processing system upon completion
of the service.- Attach required documents and process Work Orders
for invoicing.- Complete service process in customer online portals
as required.- Manage and correct rejected invoices.- Create and
monitor reports as required.Top Skills Details:Customer SupportERP,
CRMCustomer ServiceAdditional Skills & Qualifications:- 1-2+ years
of customer service experience in a manufacturing or technical
support setting - Proven knowledge utilizing a CRM or ERP system -
BA Degree preferred- Need someone great at retaining information
and doing repetitive tasks - someone who has a "good memory" -
Tenacity and drive for growth - career oriented who wants to grow
with the company - Fast / accurate typing ability - 40 +
wpmExperience Level:Expert Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Lake Forest , Customer Support Representative, Other , Lake Forest, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsMake up to $19/hour - Deliver with DoorDash Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: Rosemead Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: San Gabriel Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...) Company: Doordash Location: Rosemead Posted on: 04/13/2021 Hair Stylist - Torrey Highlands Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Santee Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash - Start Delivering Today Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...) Company: Doordash Location: San Gabriel Posted on: 04/13/2021 Now Hiring Nanny Needed For 2 Children Description: Need someone to take 2 boys Company: Care.com Location: Yucaipa Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash - Start Delivering Today Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilitiesbigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: Rosemead Posted on: 04/13/2021 Make up to $19/hour - Deliver with DoorDash Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...) Company: Doordash Location: San Gabriel Posted on: 04/13/2021 Truck Driver CDL A - Home Daily- Hogan Description: Now Hiring CDL-A Drivers for Dedicated Runs Car HaulCar Haulers Quit guessing what your percentage pay is going to be Get paid hourly, make more, and earn a consistent income Hogan offers our Dedicated (more...) Company: Hogan Transportation Location: Santee Posted on: 04/13/2021 Make Up To $20/Hour - Deliver With Postmates Description: Job DescriptionPostmates Company: Postmates Location: Yucaipa Posted on: 04/13/2021 |