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CRC Specialist

Location: Lake Forest
Posted on: June 1, 2021

Job Description:

Duties and Responsibilities Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints. Review customers accounts by providing updates and information about billing and shipping. Answer and respond to a high volume of calls, emails, and chats. Ensures full customer satisfaction and maintains a friendly, helpful demeanor. Identifies and prioritizes problems and issues related to service area. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Ensures that appropriate changes were made to resolve customers' problems. Refers unsolved customer issues to designated departments for further investigation. Guide callers through troubleshooting, navigating the company website. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Keeps records of customers interactions, recording details of inquires, complaints, or comments, as well as actions taken. - The company reserves the right to add or change duties at any time. Skills Excellent verbal and written communication Computer literacy skills and Microsoft Office skills required Exceptional interpersonal and rapport building skills In depth knowledge of company products Critical thinking Great active listening Strong attention to detail Solid problem-solving skills comfortable working in a fast-paced environment Adaptability and flexibility Ability to multi-task & work independently Job Qualifications Education: High school diploma or equivalent Experience: 1-3 years of related experience

Keywords: PINKBLUSH, Lake Forest , CRC Specialist, Other , Lake Forest, California

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