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Sales Operations Specialist

Company: Robert Bosch Tool Corporation
Location: Lake Forest
Posted on: June 10, 2021

Job Description:

Job Description

Key Tasks:

  • Enable the sales organization to run effectively, efficiently, and in support of business strategies, processes, and objectives.
  • Enter customer orders and ensure timely and accurate order fulfillment and payment.
  • Establish and maintain strong customer relationships with various contacts in purchasing, logistics, and accounting of assigned eBike assemblers and OEMs.
  • Ensure regular and effective communication with customers, sales, and internal cross-functional teams in the US, Europe, and Asia, to maintain alignment across all key stakeholders.
  • Work closely with demand and supply planning, logistics, and finance teams to optimize on-time delivery and order to cash cycle.
  • Manage and analyze large databases and maintain current records of inventory, material, pricing, and customer information.
  • Provide professional, timely, and accurate responses and resolutions to customer inquiries and requests.
  • Assist customers with operational issues associated with order management, forecasting, sales order backlog, billing issues, and scheduling orders.
  • Identify customer needs and opportunities to drive internal process improvements.
  • Support other sales operations projects as assigned.

Qualifications

Required:

  • Bachelor's degree in business-related function.
  • 1+ years of work experience in sales support, sales operations, or customer service in a B2B environment.
  • Advanced MS Excel skills (e.g. pivot tables, vlookup function, etc.).

Preferred:

  • Preferred majors include Business Administration, Information Management, Accounting, and Finance.
  • Self-starter with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
  • Excellent customer service and communication skills (both verbal and written)
  • SAP Experience
  • Passion for cycling.

Keywords: Robert Bosch Tool Corporation, Lake Forest , Sales Operations Specialist, Other , Lake Forest, California

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