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Client Service Coordinator - Entry Level

Company: Aveanna Healthcare
Location: Lake Forest
Posted on: September 15, 2021

Job Description:

Aveanna Healthcare, the largest pediatric and  growing adult home health care company in the nation, is seeking a Client Service Coordinator to join our growing team!

Position Overview:
The Client Services Coordinator (CSC) is primarily responsible for assistance of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient’s needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.

Essential Job Functions:
• Maintains a current awareness of the abilities and limitations of each field/external staff member
• Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions
• Demonstrates an active and positive role in evaluating staff performance.
• Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships
• Assist in provision of orientation and training for new staff members
• Coordinates staffing needs according to branch location guidelines

• Manage and maintain staffing schedule according to branch location guidelines
• Coordinate orientation and training scheduling
• Coordinate work schedules by allocating employees in shifts and positions
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences
• Be primary point of contact with patient family regarding staffing schedules
• Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.

• High school diploma or GED
• Proficient Microsoft Office skills
• Proficient typing skills

• Six (6) months previous agency staffing or recruiting experience
• One (1) year previous office work experience a plus
• Healthcare experience a plus
• Bilingual is a plus, but not required

Other Skills/Abilities:
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Quick-thinking and astute decision making skills

Physical Requirements:
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Ability to climb stairs
• Must have visual and hearing acuity

• Performs duties in an office environment with occasional field visits during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties may apply.

Equal Employment Opportunity and Affirmative Action:

Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CCPA Notice for Job Applicants, Contractors, and Employees Residing in California

Keywords: Aveanna Healthcare, Lake Forest , Client Service Coordinator - Entry Level, Other , Lake Forest, California

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