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NAE/NWAN, A Portfolio Company: Junior Claims Administrator (Lake Forest, Ca)

Company: NAE/NWAN, A Portfolio Company
Location: Lake Forest
Posted on: November 22, 2021

Job Description:

Because this position is based out of our Lake Forest, CA office, an application is not needed, rather, send your resume directly to our Hiring Specialist @ At this time a Junior GAP & Theft Claims Administrator is needed to support to our claims department by handling a large volume of GAP claims calls, which includes providing claim statuses, communicating processes, sending claim forms/procedure sheets, and notices, updating claim status notes. Processing/distributing incoming and outgoing claim documents, opening/assigning new claims, responding to emails which includes managing general claims email boxes. Perform related functions as assigned. Jr. GAP & Theft Claims Administrator will provide exceptional customer service, carry out key administrative duties and perform other related functions as assigned by management.$18.00-$18.50 per hour/Exceptional BenefitsSchedule: Monday-Friday 8:00am-4:30pmEssential Functions:Phone Calls & Customer Service:Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change.Identify key information about the customer's contract and answer questions related to coverage and status. If further assistance is necessary, route them to the appropriate personnel for additional assistance.Communicate new claims instructions and/or provide claim forms.Provide simple claims web navigation support.Return after hours voicemail messages and/or distributing them to their intended recipients, first thing every morning and timely during business hours if messages are received.Placing outgoing follow-up calls to customers and lenders as needed.Respond to all emails sent directly to you within the same business day of receipt.Work independently & proactively.Provide administrative support to GAP department which may include drafting letters, checking-in received documents, and additional administrative tasks.Email/Document Distribution and Organization:Distribute and sort incoming claims e-faxes, locate corresponding claim, and place e-faxes into the pending documents sections.Respond to emails from the general claims' inbox, locate corresponding claim, and place files into pending document sections when applicable.Open all incoming claims mail, locate corresponding claim, scan/save onto shared drive, and place the file into the pending documents sections and maintain file retention policies.Open new claims, upon receipt of new claim documents, verifying customer and vehicle matches, and date of loss; assign claims to GAP Claims Administrators.Send/Mail Final & Closing Notices.Notify management if any escalated attorney, department of insurance, or equivalent files are received.Claims Quality Control:Maintain a minimum a score of Job Well Done on the monthly Key Objectives, which includes the following screening: file audits, calls, new claim handling, attendance, and actively participating in monthly 1-on-1's and coaching and development plans.Be a Team Player with Other Departments:Support other teams.Cross train to gain basic knowledge of other departments within our organization.Share ideas that may help with organizational productivity.Work Environment and Physical Requirements:Normal office environmentAbility to frequently sit for long periods of time.Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch.Ability to constantly hear and talk, both in person and by phoneAbility to grasp objects such a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus.Ability to lift at least 20 pounds.Required Knowledge, Skills and Abilities:Reliable and punctual.Keeps a positive attitude and remains cool under stress.Plan, organize, prioritize, and complete projects and assignments in a timely manner.Detail oriented, accurate, and highly organized.Displays pride in work.Active listener with ability to adapt/respond to various types of personalities.Receptive to coaching and development.Interact effectively with associates, management, and internal and external customers.Superior communication skills, both written and verbalDemonstrate that you can solve customer problems using creative and effective techniques.Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.Ability to type at least 65 wpm + Strong 10-key.Strong mathematical aptitude.Operate a calculator and related office equipment.Proven ability to multi-task and handle interruptions.Ability to work flexible hours.Required Education and Experience:Bachelor's degree or equivalent work experience (see below)o 2+ years of clerical/administrative experienceo 2+ years of customer service experienceo 2+ years of call center experiencePreferred Skills:Bilingual in English/Spanish (preferred).Knowledge and experience within the automotive, insurance, or auto financing industry.Proven ability to multi-task and handle interruptions.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.INDSP

Keywords: NAE/NWAN, A Portfolio Company, Lake Forest , NAE/NWAN, A Portfolio Company: Junior Claims Administrator (Lake Forest, Ca), Other , Lake Forest, California

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