Mechanical Claims Adjuster II (Lake Forest) (Must
Company: NAE/NWAN, A Portfolio Company
Location: Lake Forest
Posted on: May 16, 2022
Job Description:
Job DescriptionWe are looking for experienced Claims Adjustors
to join our growing team in Lake Forest, CA This position will
allow you to apply your experience as a Claims Adjustor, Service
Manager, Service Advisor, Service Technician, or working the Parts
Counter to our positive office environment with opportunities for
advancement. Because this position is based out of our Lake Forest,
CA office, an application is not required. Please send your resumes
to our Hiring Specialist @ thutchinson@portfolioco.comJob Summary &
Objective: The Mechanical Claims Adjuster II will primarily be
responsible for answering incoming calls and adjudicating
mechanical claims based on the terms and conditions of a Vehicle
Service Contract. The Claims Adjuster will utilize their automotive
industry expertise to negotiate parts pricing, labor times, and
determine coverage eligibility. The Mechanical Claims Adjuster will
share their industry knowledge with team members in a positive
office environment with opportunities for professional growth and
career advancement.Schedule: Monday- Friday, 8:00am-
5:00pmCompensation: $28.00 Exceptional Benefits! Essential
Functions:
- Answer inbound calls regarding general questions and claims
requests in a timely manner using the utmost professionalism
- Correspond with repair facilities, customers and agents via
email and telephone
- Gather all necessary information from customers, service
advisors and dealers to help guide well-informed decisions
- Provide guidance for both customers and repair facilities
throughout the claims process
- Take detailed notes of conversations and document in the system
and contract
- Review coverage on contracts to estimate costs utilizing
various parts and labor resources
- Review estimates submitted by repair facilities
- Verify all repair costs are within industry standards
- Maintain knowledge of all Portfolio products, services, and
procedures
- Assist with other projects and administrative duties, as
assignedWork Environment and Physical Requirements:
- Normal office environment
- Ability to frequently sit for long periods of time
- Ability to occasionally walk, stand and reach with hands and
arms, stoop, kneel or crouch
- Ability to constantly hear and talk, both in person and by
phone
- Ability to grasp objects such a telephone or computer mouse,
finger dexterity to use a keyboard, calculator, and standard office
equipment
- Ability to spend extended hours in front of a computer screen
and use close vision, distant vision, depth perception and adjust
focus
- Ability to lift at least 20 poundsRequired Knowledge, Skills
and Abilities:
- Excellent verbal and written communication skills
- Proficient in the use of Microsoft Office applications,
specifically Word and Excel.
- Operate standard office equipment, including the use of a PC,
scanner, printer, etc.
- Extensive knowledge of customer service procedures and
principles
- Excellent time management skills with ability to handle
multiple tasks, projects and deadlines simultaneously
- Highly organized with great attention to detail
- Ability to learn specialized software applications quickly
- Interact effectively with employees, agents, consultants and
customers
- Maintain confidentiality of sensitive Company information and
use judgment and tact in applying policies, solving problems, and
communicating standards
- Perform basic math functions such as addition, subtraction,
multiplication, and division
- Ability to work both collaboratively and independentlyRequired
Education and Experience:
- High school diploma (or equivalent)
- 2+ years of Automotive industry experiencePreferred Skills:
- Prior experience working in Claims or a Call Center
environment
- Bi-Lingual (English/Spanish) is a plus
- ASE Certification is a plusINDSP
Keywords: NAE/NWAN, A Portfolio Company, Lake Forest , Mechanical Claims Adjuster II (Lake Forest) (Must, Other , Lake Forest, California
Didn't find what you're looking for? Search again!
Loading more jobs...