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Front Desk Representative

Company: Heritage Hotel Group
Location: Lake Forest
Posted on: August 2, 2022

Job Description:

Job Description Front Desk Representative POSITION SUMMARY: This position is responsible for operating the hotel---s front desk systems for Visual Matrix, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. ESSENTIAL JOB FUNCTIONS: Work Objectives Process guest registrations, including the computation and collection of payment. Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures Maintain room status inventory. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. Send and receive telephone calls and facsimiles; sort incoming mail and messages. Conduct night audit as assigned. Guest Satisfaction Respond to guest needs, special requests, and complaints as needed. Process guest invocations of 100% satisfaction guarantee. Smile, acknowledge, and greet guests at front desk and other public areas. Teamwork Be available to work a flexible schedule. Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties. Safety and Security Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, Blood Borne Pathogen regulations and other applicable State and local regulations. Report and store lost-and-found items in accordance with hotel procedures. EDUCATION/EXPERIENCE: MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: Previous experience in the service industry is preferred but not required. MINIMUM SKILL REQUIREMENTS: Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel. Job Description Must be able to operate basic office machines, i.e., copier, fax, printer, etc. Must display very good organization and time management skills. Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. Must have sound judgment and discretional skills and be able to work with little supervision. Must be able to consistently work under pressure and simultaneously prioritize multiple projects. Must be able to work with sensitive and confidential material. Must be able to speak, read, write and understand English. Must be able to obtain valid, current, and non-probationary driver---s license if required to operate hotel shuttle/van. Obtain any locally required certifications. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to stand for extended periods, often for a minimum of 2 hours at a time. Must be able to maneuver through all areas of the front office. Must be able to lift up to 20 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10- key adding machine, PC computers, fax machine, and photocopier. Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions. Company Description Hotel Management Company

Keywords: Heritage Hotel Group, Lake Forest , Front Desk Representative, Other , Lake Forest, California

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