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Customer Success Specialist

Company: Hospira
Location: Lake Forest
Posted on: August 5, 2022

Job Description:

ICU Medical Customer Success Specialist Lake Forest , Illinois Apply Now Position Summary The Customer Success Specialist supports ICU Medical's efforts to improve cash collection cycle time by developing and eventually automating front end processes. This customer-facing role will be focused on improving efficiency and effectiveness of collection efforts focused on recurring non-product revenues (software and service). Essential Duties & Responsibilities * Responsible for designing processes focused on obtaining purchase orders from customers in advance of billing. * Will lead the build and maintenance of a database of contracted software and services, historical, and prospective billings and key customer contacts. * Liase with external and internal customers to ensure customer purchase order processes are synced with ICU Medical internal invoicing and collection efforts. * Establish processes to monitor contract amendments and annual price escalators impacting related product billings and reconcile to the NPR database. * Subject matter expert for ICU Medical's software and service contracts and billing efforts and customer order processes. * Own software and services billing relationship with customer * Establish and report on related KPI's. * Develop, improve, and support automation of related processes. * Work cross-functionally with Contracting, Customer Care, Sales, and Sales Operations to achieve goals. Knowledge & Skills * Data consolidation and management skills. * Strong verbal and written communication skills for application with external (customer-facing elements) and internal stakeholders. * High proficiency with Microsoft Excel. * A well-organized and self-directed individual who is able to own their responsibilities and processes and work with minimal amount of supervision. * Ability to design, implement, and sustain effective processes. * Attention to detail. Minimum Qualifications, Education & Experience * Must be at least 18 years of age * High School Diploma required * Bachelors degree from an accredited collete or university is required * 2 years working with medical products or related industry (preferred). * Prior experience working with software, service, or installment revenue models is preferred. Work Environment * This is largely a sedentary role. * This job operates in a professional office environment and routinely uses standard office equipment. * Typically requires travel less than 5% of the time ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI-HYBRID - #LI-BO1 Title: Customer Success Specialist Location: IL-Lake Forest Requisition ID: 22300995

Keywords: Hospira, Lake Forest , Customer Success Specialist, Other , Lake Forest, California

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