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Customer Care Representative - Hybrid Role

Company: Ultimate Staffing
Location: Lake Forest
Posted on: September 24, 2022

Job Description:

A large automotive manufacture in Irvine, CA is seeking a Customer Care RepresentativeHybrid Role (4 days onsite/1 day remote)Schedule: Mon - Fri from 8am to 5pm -Pay: $20/hr -This position is a valuable opportunity to gain introductory experience working within a large corporate culture. Successful candidates will be trained to utilize company databases and software to research consumer inquiries. Additionally, candidates will gain practical experience communicating effectively and professionally with customers and affiliate businesses to investigate, analyze, and resolve complex problems. Automotive experience is not required.Job Responsibilities:

  • Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns
  • Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)
  • Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfactionNecessary Skills and Experience:
    • Bachelor's degree or educational equivalent
    • Proficiency in MS Office Suite, with emphasis on Office and Excel
    • Typing speed of 65+WPMBenefits:We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your com -mitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing, Lake Forest , Customer Care Representative - Hybrid Role, Other , Lake Forest, California

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