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IT Service Desk Specialist

Company: Saddleback Church
Location: Lake Forest
Posted on: March 16, 2023

Job Description:

If God has called you to provide IT-related support to a wide range of ministries that will challenge you, then this is the place to call home. We provide IT support that keeps other ministries moving so that they can reach people for God.We support 15 campuses in the U.S. and 4 international campuses.We support all staff and volunteers in a Mac and Windows environment.Primary Duties:Acquiring, deploying, repairing, and trouble-shooting ministry computers, I.P printers, and associated devices - work with IT Services PM/Infrastructure Analyst and Network Engineering team to provide Level II support for off-the-shelf applications and systemsWorking trouble tickets, working with otherteam members on projects, providing telephone support, walkup staff, and responding to general needs - work with the end-user community to assist in on-boarding, SaaS solutions, and maintaining in-house based legacy systemsAssist in product license managementOngoing training and developing a better workflow to serve our staff and volunteersQualifications and Experiences:Help Desk Technician experience is requiredA college degree is preferred, and/or CompTIA A Experience with AzureMust have knowledge working in a shared Mac/Windows environmentMust be able to create images and assess and resolve problems with hardware and softwareCurrent knowledge of OS X and Windows 10/11 is preferredMust be familiar with installing software, repairing and replacing hardware parts including hard drives, RAM, and miscellaneous partsMust be comfortable with installing printers, monitors, USB drives, updating various operating systems, and other basic computer partsThis position might cover the weekend shiftSelf-starter and a willingness to learnStrong attention to detailA knowledge of Saddleback Church and its culture and values is helpfulSaddleback Church is both an equal opportunity employer and a faith-based religious organization.We conduct hiring without regard to race, ethnicity, national origin, citizenship, age, sex, marital status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of Saddleback Church as an equal opportunity employer does not prevent us from hiring staff based on their religious beliefs so that all employees share the same religious commitment which is central to our mission.

Keywords: Saddleback Church, Lake Forest , IT Service Desk Specialist, Other , Lake Forest, California

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