Member Services Representative
Company: Planet Fitness
Location: Lake Forest
Posted on: March 17, 2023
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Job Description:
*In order to be considered as a candidate for this position, it
is required you complete the 2nd step application. Upon clicking
"Submit Application", you will be directed to this 2nd step"*Job
SummaryThe Member Services Representative will be responsible for
creating a positive member experience by providing a superior level
of customer service to Planet Fitness members, prospective members
and guests.Essential Duties and ResponsibilitiesGreet members,
prospective members and guests, providing exceptional customer
service.Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed.Handle all front desk related activities including:Answer
phones in a friendly manner and assist callers with a variety of
questions.Check members into the system. New member sign-up. Take
prospective members on tours. Facilitate needed updates to member's
accounts. Assist in maintaining the neatness and cleanliness of the
club.Cleaning and sanitizing of all exercise equipment and Black
Card spa amenities. Ensuring restrooms are clean and sanitized,
stocked and clutter free by following the routine cleaning
schedule. Perform a comprehensive walk of all club areas; quickly
fix any safety/policy issues and address cleanliness
concerns.Qualifications/RequirementsCustomer service background
preferred.Must be 18 years of age or older.Basic computer
proficiency.A passion for fitness and health.Upbeat and positive
attitude!Punctuality and reliability is a must.Exceptional customer
service skills; able to interact in a positive and professional way
with members and co-workers, exceeding the member's
expectations.Strong listener with the ability to empathize and
problem solve.Demonstrate diplomacy in all interactions while using
appropriate behavior and language.High School diploma/GED
equivalent preferred.Physical DemandsContinual standing and walking
during shift.Continual talking in person or on the phone during
shift.Must be able to occasionally lift up to 50 lbs.Will encounter
toxic chemicals during shift.Moving self in different positions,
including bending, climbing, balancing, kneeling, crouching, and
twisting, to accomplish tasks.Why Join Planet Fitness?Philosophy We
are here to provide a unique environment in which anyone, and we
mean anyone, can be comfortable. A diverse, Judgement Free Zone
where a lasting, active lifestyle can be built. Our product is a
tool, a means to an end; not a brand name or a mold maker, but a
tool that can be used by anyone. We seek to perfect this safe,
energetic environment, where everyone feels accepted and respected.
We as employees take pride in the fact that we are a
non-intimidating, welcoming gym. Unlike most traditional gyms,
Planet Fitness does NOT cater towards bodybuilders or power
lifters,but is instead focused on general fitness. We strive to
provide a comfortable atmosphere for EVERYONE in what we call the
Judgement Free Zone (JFZ). Mission StatementAt PF Supreme, we've
worked hard to become one of the largest franchisee groups in
Planet Fitness, the most recognizable name in the fitness industry.
We strive to create a fun and respectful environment, where our
team of motivated individuals can learn and grow just as quickly as
our organization. Our purpose is to continuously expand the Planet
Fitness brand, better the lives of our team with fulfilling career,
and truly deliver the Judgement Free experience to our members. We
believe by being passionate in our work and fearless in our
approach, that our potential has no limits.Job Benefits includeFree
Black Card gym membership.Day, evening, or overnight shifts.Career
growth opportunities.Discounts on merchandise sold at the
club.Benefits including: medical, 401k, and supplemental
insurance.Discounts on movie tickets, theme parks, hotels,
attractions, and much more. Compensation: $15.50 per hour We are an
equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.JOIN
THE CLUBEnhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone - and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!Our member
mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by
anyone. To use our product, members need to feel inspired and
motivated. That's where you come in. If you're looking for a place
where you can make a difference in a customer's life, you've found
it. Come to add your mojo to the Judgement Free Zone, but stay for
the feeling that you're making a difference on our Planet.TO FIND
YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOUEmployees
at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness, Lake Forest , Member Services Representative, Other , Lake Forest, California
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