IT Service Desk Specialist

Company: Vaco Technology
Location: Lake Forest
Posted on: March 20, 2023

Job Description:

We provide IT support across 15 campuses in the U.S. and 4 international campuses. We support all staff and volunteers in a 65% Mac and 35% Windows environment.Primary Duties:

• Acquiring, deploying, repairing, and trouble-shooting computers, I.P printers, and associated devices - work with IT Services PM/Infrastructure Analyst and Network Engineering team to provide Level II support for off-the-shelf applications and systems
• Working trouble tickets, working with other team members on projects, providing telephone support, walkup staff, and responding to general needs - work with the end-user community to assist in on-boarding, SaaS solutions, and maintaining in-house based legacy systems
• Assist in product license management
• Ongoing training and developing a better workflow to serve our staff and volunteersQualifications and Experiences:
  • Help Desk Technician experience is required
  • A college degree is preferred, and/or CompTIA A+
  • Experience with Azure
  • Must have knowledge working in a shared Mac/Windows environment
  • Must be able to create images and assess and resolve problems with hardware and software
  • Current knowledge of OS X and Windows 10/11 is preferred
  • Must be familiar with installing software, repairing and replacing hardware parts including hard drives, RAM, and miscellaneous parts
  • Must be comfortable with installing printers, monitors, USB drives, updating various operating systems, and other basic computer parts
  • This position might cover the weekend shift
  • Must be able to lift and carry 25 pounds of equipment as needed
  • Self-starter and a willingness to learn
  • Strong attention to detail
  • Experience with JAMF a plus
  • Culture fit is important for this role.

Keywords: Vaco Technology, Lake Forest , IT Service Desk Specialist, Other , Lake Forest, California