Company: Goettl Air Conditioning and Plumbing
Location: Lake Forest
Posted on: November 12, 2021
Description Are you a hardworking, motivated individual with a
solid work ethic who also loves to have fun on the job? If so, you
will fit right in with our company!The RoleWe---re looking for an
exceptional dispatcher to join our growing team.As a dispatcher,
you will work as part of a dynamic and passionate team to ensure
desired sales metrics. You will match the right technician to every
job, helping achieve the company---s financial
- Evaluate customer calls and assign the best technician to each
- Meet daily revenue and sold-hour goals by prioritizing the most
urgent and profitable calls.
- Relay accurate information to technicians, ensuing proficient,
quality customer experiences.
- Manage the whereabouts and needs of every technician in the
- Record the results of each service call and create report
summaries for senior management.
- Be professional and establish customer rapport, encouraging
- Respond to customer requests, resolving issues and promoting
- Participate in training to boost sales and ensure quick,
accurate dispatch of incoming orders.
- Update customers throughout the day on the technician---s
- Proven track record in customer service.
- IT competent; good typist and proficient with phone
- Highly organized with exceptional follow-through
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others
- Engaging personality that blends well with a fast-paced,
- Competitive individual contributor who also loves to win as a
- Highly motivated, flexible and great attitude on life.Physical
Demands: Prolonged periods of sitting at a desk and working on a
computer. Reasonable accommodations may be made to enable
individuals with disabilities to perform these position specific
essential functions.----Goettl is an Equal Opportunity Employer and
Prohibits Discrimination and Harassment of Any Kind: Goettl is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment. All employment decisions at
Goettl are based on business needs, job requirements and individual
qualifications, without regard to race, color, religion or belief,
family or parental status, or any other status protected by the
laws or regulations in the locations where we operate. Goettl will
not tolerate discrimination or harassment based on any of these
characteristics. Goettl encourages applicants of all ages.
Keywords: Goettl Air Conditioning and Plumbing, Lake Forest , Dispatcher, Professions , Lake Forest, California
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