Business Process & Quality Analyst

Company: loanDepot
Location: Lake Forest
Posted on: January 16, 2022

Job Description:

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. We take the responsibility of being the second largest non-bank lender seriously. loanDepots long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!loanDepot We are Americas Lender.Position Summary: Responsible for working with the Servicing and Post Close groups to document business requirements for larger impacts/changes in MSP (Servicing system), vendor integrations, and process enhancements. Creates testing documentation, templates, and test scripts and leads testing efforts with Subject Matter Experts (SME) in the business. Ensures process changes/new product testing is completed, defects resolved, and processes/products are ready for launch. Interacts with IT Business Systems Analysts (BSA) as needed. Ensures the performance of all duties in accordance with the companys policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.Responsibilities: Documents business requirements in a logical user-friendly manner, ensuring process is well defined using a Business Requirements Document (BRD).Builds testing plans for Servicing system updates; stays in contact with Servicing System Administration department.Monitors, triages and troubleshoots testing, works w/ SMEs, business, and tech on any changes as needed.Engages with IT BSAs to document business requirements for technical system changes.Engages leaders for operational changes resulting from process efficiencies, origination changes, document changes, etc.Updates logs/documentation to record testing results.Performs other duties and projects as assigned.Requirements: Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.Ability to work with all levels of management, providing consultation and advice as needed.Ability to adapt to changes in process, scope and timeline.Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.Effective organizational and time management skills.Exceptional verbal, written and interpersonal communication skills.Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.Ability to organize and prioritize work schedules on a short-term and long-term basis.Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook. Jira or helpdesk tools welcome.Ability to work with little to no supervision while performing duties.One (1) + years experience either in a role interacting with senior leaders or leading a team.Prior experience handling small to medium scale IT projects or heavy interaction with IT preferred.Mortgage Servicing and Originations experience preferred.Bachelors Degree preferred, and/or minimum of five (5) + years equivalent work experience in business processing and quality testing role with some project management knowledge.Why work for #teamloanDepot:Aggressive earning potential and 401K with robust company matchInclusive, diverse and collaborative culture where people from all backgrounds can thriveWork with other passionate, purposeful and customer-centric peopleExtensive internal growth and professional development opportunities including tuition reimbursementComprehensive benefits package including Medical/Dental/VisionWellness program to support both mental and physical healthGenerous paid time off for both exempt and non-exempt positionsWe are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.PM17#LI-JCLPI160621480

Keywords: loanDepot, Lake Forest , Business Process & Quality Analyst, Professions , Lake Forest, California