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Product Quality Analyst & Inspector

Company: Kawasaki Motors Corp., U.S.A.
Location: Lake Forest
Posted on: August 6, 2022

Job Description:

Are you looking for an organization that empowers its team members to learn, grow, and make a genuine impact? At Kawasaki, we offer this and so much more. We have an immediate opening for a Product Quality Analyst & Inspector!
Position Summary:The Product Quality Analyst & Inspector researches and tracks product quality subjects and assembles product quality reports with detailed descriptions required for replication. Collects failed sample parts and conducts thorough inspections/investigations along with providing specific data that relates to the failure circumstances or conditions necessary to duplicate the field failures.
Duties and Responsibilities:

  • Closely monitors service and warranty related input from customers and dealers. Analyzes and investigates to understand the seriousness, number and occurrence rate, and potential gravity of the problem. Communicates to KMC (Japan HQ)-QA and AKM (U.S. HQ)-QA subjects that are now or may soon become high volume, high warranty cost or cause damage to customer confidence in Kawasaki products.
  • Provides detailed template reports and updates information on a daily, weekly, monthly basis. Develops additional unique reports and dashboards to help KMC-QA and AKM-QA in duplicating the subject matters that will aid the Kawasaki engineers in developing countermeasures or action steps resulting in product improvements.
  • Inspects and analyzes failed parts from dealers and provides diagnostic results to KMC-QA and AKM-QA. Submits Product Quality Reports to KMC-QA and AKM-QA with regards to specific circumstances or conditions under which failures or problems may occur.
  • Conducts and/or coordinates both inhouse and field test/investigations on quality related parts in order to determine cause of the problem. Submits Investigative Reports with specific data that relates to the failure circumstances or conditions necessary to duplicate the failures.
  • Contacts customers and dealers to obtain valuable information in regards to specific circumstances or conditions under which failures or problems may occur.
  • Provides information regarding usual practices in vehicle crate handling, transportation and storage.
    Education and Experience:Associate degree (AS) or equivalent from two-year college or technical school is required; five years dealership or product quality control experience; three of those years should be direct Kawasaki brand experience preferable at the dealer level; or equivalent combination of education and experience.
    Qualifications:To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    • Strong computer skills with experience working with Word, Excel, Cognos and PowerPoint.
    • Ability to interpret numeric data and put the data into written, graphic, dashboard and power point reports.
    • Knowledgeable and experienced with ATV's, motorcycle's, personal watercraft and Side-X-Side products.
    • Mechanical background in ATV's, motorcycle's, personal watercraft and Side-X-Side's.
    • Exhibits excellent verbal and written communication skills.
    • Demonstrates the ability to successfully organize and prioritize multiple competing tasks.
    • Extremely detail and deadline oriented.
    • A good self-starter that can take initiative to work independently with minimal supervision.
    • Requires a valid driver's license, DOT certification (to drive pickup and trailer) and motorcycle license.
    • Brings energy and enthusiasm to group or team efforts.
      Benefits:Your health and wellness are important to you - and to us. That's why we provide a comprehensive benefits program designed with you (and your family) in mind.
      • Medical, dental, and vision plans
      • Life insurance
      • Flexible spending account
      • 401K
      • Generous Time off
      • Educational Assistance
      • Ongoing training and development
      • Team member product purchase program

Keywords: Kawasaki Motors Corp., U.S.A., Lake Forest , Product Quality Analyst & Inspector, Professions , Lake Forest, California

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