Product Analyst - Mortgage Servicing
Company: loanDepot
Location: Lake Forest
Posted on: January 19, 2023
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Job Description:
Position Summary:TheProduct Analystwill work closely with
business units to gain in-depth understanding of Mortgage Servicing
strategies, processes, roadmaps, and the context in which the
business and IT operates and interacts with all stakeholders. The
Product Analyst is responsible for delivering quality products by
understanding end user needs, developing detailed requirements,
writing user stories, supporting technical designs and process
improvement. The candidate will work with various stakeholders to
elicit, analyze, communicate, and validate business/user
requirements. The Product Analyst will help translate these
business needs and end-user requirements into functional
specifications which are captured in User Stories that describe
what the system, process or service must do to fulfill the
requirements.Responsibilities:Lead Agile Scrum meetings involving
the business, management, IT and senior leadershipEnsure User
Stories meet the definition of readyPerform complex business
analysis and requirements gathering through the facilitation of
joint application design (JAD) sessions with both business and
technology stakeholdersWrite detailed specifications of requested
system changesWrite data specifications, release notes, user guides
and other deliverables as neededAssist with creation & refinement
of design (mockup) on new functionalityDevelop and execute data
mapping plans for conversions, migrations, and system
integrationsSuggest software and process improvementsWrite queries
to analyze business data to assist in decision making and ad hoc
reportingAble to follow a formal software development life cycle
(SDLC) process to develop softwareUse common techniques and tools
for data modeling, UI design, and process flow diagrammingUse
common techniques and tools for modeling system diagrams,
processes, and interfacesWork with Product owner to Build and
maintain the Product Backlog and Product
RoadmapRequirements:Minimum of 5+ years experience in Agile Product
Analyst or similar role..Agile Experience: Experience operating in
an agile environment. This includes story writing, backlog
management, functional decomposition, working with a product owner
and managing the Product Roadmap.Experience in the Mortgage
Servicing industry preferred.Familiarity with BKFS Mortgage
Servicing Platform (MSP) a plus.Preferred Domain Knowledge:
Performing and Non-performing (Default) Servicing, Payment
Processing, CRM, Customer Service, Contact Center, IVR, Document
Management, Servicing Data, B2C, Web, Portal.Communication Skills:
Excellent written and verbal communication skills along with
excellent meeting facilitation skills to effectively lead Agile
Scrum ceremonies such as Sprint Reviews, Story Refinement sessions,
and Feature Discovery sessions.Basic Systems Understanding:
Comfortable performing basic technical tasks using SQL, Azure
DevOps, and MS Office. Critical thinker, able tolearn quickly,
converse confidently with business partners, gather requirements,
and suggest solution options.Key Competencies/Behaviors: Self
Starter, proactive, organized, collaborative, professional presence
(can lead meetings confidently), high emotional intelligence (works
well with others), thinks strategically and not just
tactically.Bachelors Degree preferred.Why work for
#teamloanDepot:Aggressive earning potential with good career
growth.Inclusive, diverse, and collaborative culture where people
from all backgrounds can thriveWork with other passionate,
purposeful, and customer-centric peopleExtensive internal growth
and professional development opportunities including tuition
reimbursementComprehensive benefits package including
Medical/Dental/VisionWellness program to support both mental and
physical healthGenerous paid time off for both exempt and
non-exempt positionsAbout loanDepot:loanDepot (NYSE: LDI) is a
digital commerce company committed to serving its customers
throughout the home ownership journey. Since its launch in 2010,
loanDepot has revolutionized the mortgage industry with a
digital-first approach that makes it easier, faster, and less
stressful to purchase or refinance a home. Today, as the nation's
second largest non-bank retail mortgage lender, loanDepot enables
customers to achieve the American dream of homeownership through a
broad suite of lending and real estate services that simplify one
of life's most complex transactions. With headquarters in Southern
California and offices nationwide, loanDepot is committed to
serving the communities in which its team lives and works through a
variety of local, regional, and national philanthropic efforts.We
are an equal opportunity employer and value diversity in our
company. We do not discriminate based on race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability
status.#LI-SS#LI-RemotePM17PI200861882
Keywords: loanDepot, Lake Forest , Product Analyst - Mortgage Servicing, Professions , Lake Forest, California
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