Product Analyst - Mortgage Servicing

Company: loanDepot
Location: Lake Forest
Posted on: January 20, 2023

Job Description:

Position Summary:
TheProduct Analystwill work closely with business units to gain in-depth understanding of Mortgage Servicing strategies, processes, roadmaps, and the context in which the business and IT operates and interacts with all stakeholders. The Product Analyst is responsible for delivering quality products by understanding end user needs, developing detailed requirements, writing user stories, supporting technical designs and process improvement. The candidate will work with various stakeholders to elicit, analyze, communicate, and validate business/user requirements. The Product Analyst will help translate these business needs and end-user requirements into functional specifications which are captured in User Stories that describe what the system, process or service must do to fulfill the requirements.
Responsibilities:
Lead Agile Scrum meetings involving the business, management, IT and senior leadership
Ensure User Stories meet the definition of ready
Perform complex business analysis and requirements gathering through the facilitation of joint application design (JAD) sessions with both business and technology stakeholders
Write detailed specifications of requested system changes
Write data specifications, release notes, user guides and other deliverables as needed
Assist with creation & refinement of design (mockup) on new functionality
Develop and execute data mapping plans for conversions, migrations, and system integrations
Suggest software and process improvements
Write queries to analyze business data to assist in decision making and ad hoc reporting
Able to follow a formal software development life cycle (SDLC) process to develop software
Use common techniques and tools for data modeling, UI design, and process flow diagramming
Use common techniques and tools for modeling system diagrams, processes, and interfaces
Work with Product owner to Build and maintain the Product Backlog and Product Roadmap
Requirements:
Minimum of 5+ years experience in Agile Product Analyst or similar role..
Agile Experience: Experience operating in an agile environment. This includes story writing, backlog management, functional decomposition, working with a product owner and managing the Product Roadmap.
Experience in the Mortgage Servicing industry preferred.
Familiarity with BKFS Mortgage Servicing Platform (MSP) a plus.
Preferred Domain Knowledge: Performing and Non-performing (Default) Servicing, Payment Processing, CRM, Customer Service, Contact Center, IVR, Document Management, Servicing Data, B2C, Web, Portal.
Communication Skills: Excellent written and verbal communication skills along with excellent meeting facilitation skills to effectively lead Agile Scrum ceremonies such as Sprint Reviews, Story Refinement sessions, and Feature Discovery sessions.
Basic Systems Understanding: Comfortable performing basic technical tasks using SQL, Azure DevOps, and MS Office. Critical thinker, able tolearn quickly, converse confidently with business partners, gather requirements, and suggest solution options.
Key Competencies/Behaviors: Self Starter, proactive, organized, collaborative, professional presence (can lead meetings confidently), high emotional intelligence (works well with others), thinks strategically and not just tactically.
Bachelors Degree preferred.
Why work for #teamloanDepot:
Aggressive earning potential with good career growth.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
Work with other passionate, purposeful, and customer-centric people
Extensive internal growth and professional development opportunities including tuition reimbursement
Comprehensive benefits package including Medical/Dental/Vision
Wellness program to support both mental and physical health
Generous paid time off for both exempt and non-exempt positions
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Keywords: loanDepot, Lake Forest , Product Analyst - Mortgage Servicing, Professions , Lake Forest, California