Product Analyst - Mortgage Servicing
Company: loanDepot
Location: Lake Forest
Posted on: January 20, 2023
Job Description:
Position Summary:TheProduct Analystwill work closely with
business units to gain in-depth understanding of Mortgage Servicing
strategies, processes, roadmaps, and the context in which the
business and IT operates and interacts with all stakeholders. The
Product Analyst is responsible for delivering quality products by
understanding end user needs, developing detailed requirements,
writing user stories, supporting technical designs and process
improvement. The candidate will work with various stakeholders to
elicit, analyze, communicate, and validate business/user
requirements. The Product Analyst will help translate these
business needs and end-user requirements into functional
specifications which are captured in User Stories that describe
what the system, process or service must do to fulfill the
requirements.Responsibilities:
- Lead Agile Scrum meetings involving the business, management,
IT and senior leadership
- Ensure User Stories meet the definition of ready
- Perform complex business analysis and requirements gathering
through the facilitation of joint application design (JAD) sessions
with both business and technology stakeholders
- Write detailed specifications of requested system changes
- Write data specifications, release notes, user guides and other
deliverables as needed
- Assist with creation & refinement of design (mockup) on new
functionality
- Develop and execute data mapping plans for conversions,
migrations, and system integrations
- Suggest software and process improvements
- Write queries to analyze business data to assist in decision
making and ad hoc reporting
- Able to follow a formal software development life cycle (SDLC)
process to develop software
- Use common techniques and tools for data modeling, UI design,
and process flow diagramming
- Use common techniques and tools for modeling system diagrams,
processes, and interfaces
- Work with Product owner to Build and maintain the Product
Backlog and Product RoadmapRequirements:
- Minimum of 5+ years experience in Agile Product Analyst or
similar role..
- Agile Experience: Experience operating in an agile environment.
This includes story writing, backlog management, functional
decomposition, working with a product owner and managing the
Product Roadmap.
- Experience in the Mortgage Servicing industry preferred.
- Familiarity with BKFS Mortgage Servicing Platform (MSP) a
plus.
- Preferred Domain Knowledge: Performing and Non-performing
(Default) Servicing, Payment Processing, CRM, Customer Service,
Contact Center, IVR, Document Management, Servicing Data, B2C, Web,
Portal.
- Communication Skills: Excellent written and verbal
communication skills along with excellent meeting facilitation
skills to effectively lead Agile Scrum ceremonies such as Sprint
Reviews, Story Refinement sessions, and Feature Discovery
sessions.
- Basic Systems Understanding: Comfortable performing basic
technical tasks using SQL, Azure DevOps, and MS Office. Critical
thinker, able tolearn quickly, converse confidently with business
partners, gather requirements, and suggest solution options.
- Key Competencies/Behaviors: Self Starter, proactive, organized,
collaborative, professional presence (can lead meetings
confidently), high emotional intelligence (works well with others),
thinks strategically and not just tactically.
- Bachelors Degree preferred.Why work for #teamloanDepot:
- Aggressive earning potential with good career growth.
- Inclusive, diverse, and collaborative culture where people from
all backgrounds can thrive
- Work with other passionate, purposeful, and customer-centric
people
- Extensive internal growth and professional development
opportunities including tuition reimbursement
- Comprehensive benefits package including
Medical/Dental/Vision
- Wellness program to support both mental and physical
health
- Generous paid time off for both exempt and non-exempt
positionsAbout loanDepot:loanDepot (NYSE: LDI) is a digital
commerce company committed to serving its customers throughout the
home ownership journey. Since its launch in 2010, loanDepot has
revolutionized the mortgage industry with a digital-first approach
that makes it easier, faster, and less stressful to purchase or
refinance a home. Today, as the nation's second largest non-bank
retail mortgage lender, loanDepot enables customers to achieve the
American dream of homeownership through a broad suite of lending
and real estate services that simplify one of life's most complex
transactions. With headquarters in Southern California and offices
nationwide, loanDepot is committed to serving the communities in
which its team lives and works through a variety of local,
regional, and national philanthropic efforts.We are an equal
opportunity employer and value diversity in our company. We do not
discriminate based on race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or
disability status.#LI-SS#LI-RemotePM17PI200861433
Keywords: loanDepot, Lake Forest , Product Analyst - Mortgage Servicing, Professions , Lake Forest, California
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