Agent Resort Billing II
Company: Marriott Vacations Worldwide
Location: Lake Forest
Posted on: January 13, 2021
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Job Description:
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true. Job
Summary:Full Time 40 hour per week, non-exempt position and is paid
at an hourly rate. Responsible for the daily monitoring of billing
functions. Responsibilities may include any or all of the
following: cash receipts posting and adjustments to owner accounts;
assisting bookkeepers with accounts payable tasks; preparing and
updating various reports using Excel and Word; various other
general office duties on an as-needed basis. Process new owner
information including set-up in system and new owner package.
Assess fees according to resort ABC policy. Reconcile daily lock
box for all cash received and complete monthly roster
reconciliation. Provide the highest level of customer service to
all clients and peers; maintaining a professional relationship with
all areas of responsibilities. Works as a team member with
management and co-workers fostering best practices. Reports to /
Supervision Received:VP of Administration: Charles Presley Direct
Supervisor: Jose Rabadan Indirect Reporting Relationship: Charles
PresleyJob Expectations:Has extensive knowledge of Back Office
procedures. Enter owner payments of maintenance fees and other
types of payments into 9900/TSW Make corrections to credit card
batches through protobase as directed by supervisor Ensure all bank
deposits are made on a regular basis (daily, weekly or as needed)
Meet internal and external customer needs in ways that provide
satisfaction and excellent results for the customer Understand the
value of customer loyalty and know how to develop and maintain it
Demonstrate ability to acquire understanding and absorb new
information daily Maintain stable performance and poise in high
stress situationsBe open to and adapt with change. Adjust quickly
to changing priorities Exhibit friendliness, sense of humor,
genuineness, caring, even when frustrated, treat people with
respect Cooperate with supervisors and establish collaborative
relationships with peers Write clean precise, well-organized
letters, emails and memos using appropriate grammar and word usage.
Prepare and/or update various Excel and Word documentsEssential
Functions:Process assessment billings; including monthly,
quarterly, annual, semi-annual and periodic special assessments
Process daily reconciliation for all lock box activity Process of
payments received daily Monthly roster reconciliation Contract
processing; including system set up and owner mailings Process late
fee assessments Process and monitor Bankruptcy, Foreclosure and
Collection Coding Process and monitor payment plans Direct bill
processing for all HOA related billings Process collection efforts
and ensures ABC policies are followed Assist in cross-training
staff in all functions of A/R billing and collections (systems,
procedures etc.) Special projects as assigned by Accounting
managementKnowledge, Skill and Experience:Minimum Education (or
substitute experience) required: High school diploma Minimum
Experience required: 2-3 years A/R experience Skills Required:
Computer literate - Windows environment Accuracy Microsoft Office
Detail-oriented 10-Key Multi-tasking Professional phone
manner--Problem-solving Professional communication skillsMarriott
Vacations Worldwide is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Keywords: Marriott Vacations Worldwide, Lake Forest , Agent Resort Billing II, Sales , Lake Forest, California
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