Overnight Member Services Representative
Company: Planet Fitness - PFNY/ PFCali
Location: Lake Forest
Posted on: April 28, 2021
Job Description*In order to be considered as a candidate for
this position, it is required you complete the 2nd step
application. Upon clicking "Submit Application", you will be
directed to this 2nd step"*Job SummaryThe--Overnight Member
Services Representative--will be responsible for creating a
positive member experience by providing a superior level of
customer service to Planet Fitness members, prospective members and
guests. The Overnight Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. You will also be responsible for
closing that day---s shift for that business day as well as
creating an accurate bank deposit.Essential Duties and
- Greet members, prospective members and guests, providing
exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member---s accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
- Assist in maintaining the neatness and cleanliness of the
- Close shift for that business day.
- Create a--bank deposit for next
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member---s expectations.
- Strong listener with the ability to empathize and problem
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- Must be 18 years of age or older.Physical Demands--
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Will occasionally encounter toxic chemicals during
shift.Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - PFNY/ PFCali, Lake Forest , Overnight Member Services Representative, Sales , Lake Forest, California
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