Front Desk Agent - Full Time w/ Benefits
Company: Hilton Garden Inn Irvine Spectrum
Location: Lake Forest
Posted on: May 15, 2022
Job Description:
Job DescriptionA Front Desk Agent is responsible for greeting
and registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability.What will I be doing?As a Front Desk Agent,
you would be responsible for greeting and registering guests and
checking guests out of the hotel in the hotel's continuing effort
to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following
tasks to the highest standards:
- Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, electronic coding keys, promoting marketing
programs, providing a welcome packet, and ensuring guest knows the
location of the room and has a bell person accompany them
- Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit, and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
and cards
- Demonstrate a thorough knowledge of hotel information
including, but not limited to, room categories, room rates,
packages, promotions, the local area, and other general product
knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner
- Ensure guest satisfaction
- Receive, input, retrieve and relay messages to guestsJob
RequirementsWhat are we looking for?Since being founded in 1919,
Hilton has been a leader in the hospitality industry. Today, Hilton
remains a beacon of innovation, quality, and success. This
continued leadership results from our Team Members staying true to
our Vision, Mission, and Values. Specifically, we look for
demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional
guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and our
communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and disciplineIn
addition, we look for the demonstration of the following key
attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- AdaptabilityWhat will it be like to work for Hilton?Hilton is
the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century, Hilton has
offered business and leisure travelers the finest in
accommodations, service, amenities, and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth
with the light and warmth of hospitality unites us as a team to
create remarkable hospitality experiences around the world every
day. And our outstanding Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Keywords: Hilton Garden Inn Irvine Spectrum, Lake Forest , Front Desk Agent - Full Time w/ Benefits, Sales , Lake Forest, California
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